Disaster Recovery Manager

Disaster Recovery Program Manager

Job Description

The Opportunity

Our Disaster Recovery team supports natural disasters and humanitarian crises that overwhelm regional capacity. We are committed to ensuring that the right goods are delivered to the right people at the right time, with a keen focus on long-term recovery. The Disaster Recovery Program Manager position is a dynamic and cross-functional role that coordinates and reports on the movement of products from donor to nonprofit partners.
 

How Good360 is Closing the Need Gap

As the global leader in product philanthropy and purposeful giving, Good360’s mission is to close the need gap by partnering with more than 400 socially responsible companies to source highly needed donated goods and distribute them through our network of more than 100,000 diverse nonprofits that support people in need. Good360 is the link between organizations with so much to give and communities in critical need, closing that gap and opening new opportunities for all. Good360 has distributed more than $14 billion in needed goods, including more than $2.5 billion in goods in 2022 alone. Good360 is the #6 charity on the Forbes list of America’s Top 100 Charities and has a 4-star Charity Navigator rating. The organization has also been recognized as both a top workplace in the Washington, DC metro area (by the Washington Post) and as a top nonprofit to work for in the United States (by NonProfit Times).   

Roles and Responsibilities:

• Assist with post-disaster situational awareness. Duties may include online research, tracking social media content of nonprofit partners, and survey creation and analysis.
• Liaison between DR and Marketing for the collection of impact stories. Duties may include working with Senior Manager of DR to identify compelling narratives and drafting content.
• Work in coordination with Marketing Team to ensure that DR website content is updated every other week. Duties may include collating donor and nonprofit activity and drafting page content for review by DR team.
• Managing donations placement through the Salesforce Donation Dashboard. Duties include outreach to nonprofits, identification and resolution of internal and external hurdles, keeping Placement team abreast of status, and internal tracking.
• Work with Nonprofit Strategy and Compliance teams to ensure successful donation/project completion
• Generate and disseminate reports using NetSuite, Magento, Salesforce, Microsoft Power BI on a regular cadence to include in bi-weekly reporting
• Work with Senior Manager of DR to ensure that disaster-focused nonprofit leads complete the onboarding process in an expedient manner. Duties may include follow-up phone calls and emails to nonprofits and attending internal stakeholder meetings.
• Assist Senior Manager of DR in ensuring accurate inventory tracking and reporting from warehouse partners
• Project management and administrative support for Good360 Disaster Recovery Council meetings.
• Provide support to the Senior Manager of DR by fielding disaster-related inquiries from nonprofit partners.
• Provide support to the Senior Manager of DR with Voluntary Organization Active in Disaster and Long-Term Recovery Group meeting attendance.

• 2+ years of disaster recovery and/or emergency management experience
• Proven track record of building and sustaining strong business relationships
• Excellent written and verbal communication skills
• Availability to travel; amount based on demand
• Entrepreneurial energy to drive cross-functional collaboration, with a proactive approach to problem-solving
• Creative problem-solving ability and innovative thinking to develop effective solutions
• Demonstrates a strong commitment to fostering a teamwork attitude while also possessing the ability to work independently and take initiative
• Management experience, including but not limited to people management or project management
• A systems-level understanding of business processes to effectively navigate complex scenarios
• Ability to work effectively in a remote team environment

Benefits

Our team is Good360’s greatest asset.  We recognize that our team members contribute valuable skills, knowledge, experience, and passion that is critical to the pursuit of our mission and our progress toward closing the need gap.  That is why we offer our team members numerous perks and benefits, including:

• Medical, dental, and vision coverage programs (including competitive deductible and reimbursement policy)
• Short-term and long-term disability and life insurance coverage 100% employer sponsored.
• 403B plan with matching
• Generous and flexible paid time off policy
• Two weeks paid parental leave policy.
• Hybrid work environment

Work Location

Hybrid work with an office in Old Town Alexandria. Opportunity for remote work.