Assistant Executive Housekeeper

SUMMARY: Assist Executive Housekeeper in supervising and managing of the housekeeping program to ensure clean, orderly, and attractive conditions of resort’s interior public areas, guest rooms, front and back of house employee areas, exterior pool and public areas, restaurants, bars and ballrooms, spa and fitness areas. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with Forbes Service Standards and hotel policies and procedures

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with Executive Housekeeper in supervising the housekeeping staff
• Establish standards and procedures for work of housekeeping staff.  Schedule to ensure adequate service
• Inspect and evaluate physical condition of establishment
• Submit work orders for painting, repairs, furnishings, relocation of equipment, and reallocation of space to Engineering & Management
• Investigate new and improved cleaning instruments and methods
• Assist in selection and purchase of new furnishings
• Assist the Executive Housekeeper in the development of the department’s annual budget.  Monitors performance against plan
• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
• Enforce policies and procedures
• Ensure that quality services are rendered in meeting guest needs and that guest relations are enhanced
• Schedule staff according to labor standards and forecasted occupancy
• Maintain room quality based on resort objectives
• Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas
• Compile and report accurate status of guest rooms to front office
• Enforce standard procedures for the acceptance, security and return of guest lost and found items
• Maintain productivity and labor cost goals

• Notify Executive Housekeeper of any suspicious people or problems such as missing room items, damage, pets, engineering problems, etc
• Be properly attired in clean uniform, proper footwear and wear nametag at all times

• Adhere to all housekeeping procedures and house rules

• Conduct inventories of linen, supplies and equipment as needed
• Order and receive supplies, maintaining adequate inventory levels
• Ensure that staff is performing to hotel, and Forbes Travel Guide Standards
• Assume Executive Housekeeper role in their absence.
• Attend department meetings
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

EDUCATION / EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

REQUIREMENTS

• Physical demands
  • While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear.  
  • The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds.
• Communication
  • Excellent verbal and good written skills required
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Computer Skills
  • Ability to learn PMS and HotSOS

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

The work environment is varied. Work is performed in both guest contact and non guest contact areas.

Noise level in the work environment is usually moderate except in mechanical areas and when using certain equipment.