Housekeeping Manager

SUMMARY

Assists in supervising and managing of the housekeeping program to ensure clean, orderly, and attractive conditions of resort’s interior public areas, guest rooms, front and back of house employee areas, exterior pool and guest entertainment public areas, restaurants, bars and ballrooms, spa and fitness areas. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with Forbes Service Standards and hotel policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with Executive Housekeeping and Operations manager in supervising the housekeeping staff.
• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Ability to professionally grow into the Departmental Leader role of Executive Housekeeper or Rooms Division Managerial role.
• Opening and closing of the house depending on operational needs.
• Establish standards and procedures for work of housekeeping staff.  Schedule to ensure adequate service.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy, and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations and exceeding them.
• Responds timely to customer service department request.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Process all Purchase Order Request in Birchstreet for Approval prior to ordering
• Receive Purchased Items Physically to verify amounts match to Purchase Orders
• Once received physically, receive in Birchstreet and close Purchase Order with a Packing Slip or Invoice
• Verify weekly that all Purchase Orders and Invoices are received prior to the end of the month
• Upon receipt of invoices, match with PO and stamp received with GL Account # then submit to accounting department weekly or by the end of the month end closing.
• Monitor and Process all Owner’s FFE Items Inventory and Purchases on a Monthly basis. 
• Inspect and evaluate physical condition of establishment
• Submit to Engineering & Management work orders for painting, repairs, furnishings, relocation of equipment, and reallocation of space
• Investigate new and improved cleaning instruments and methods
• Assist in selection and purchase of new furnishings.
• Assist the Executive Housekeeping in the development of the department’s annual budget. 
• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
• Enforce policies and procedures
• Ensure that quality services are rendered in meeting guest needs and that guest relations are enhanced
• Schedule staff according to labor standards and forecasted occupancy
• Maintain room quality based on resort objectives
• Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas
• Compile and report accurate status of guest rooms to front office
• Enforce standard procedures for the acceptance, security and return of guest lost and found items
• Maintain productivity and labor cost goals

• Notify supervisor of any suspicious people or problems such as missing room items, damage, pets, engineering problems, etc
• Be properly attired in clean uniform, proper footwear and wear nametag at all times

• Adhere to all housekeeping procedures and house rules

• Conduct inventories of linen, supplies and equipment as needed
• Establish and maintain cost control systems for staffing linen inventories, cleaning supplies, office supplies and guest supplies.
• Ensure that staff is performing to hotel and Forbes Travel Guide Standards
• Attend department meetings
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
•  Solicits employee feedback, utilizes an “open door” policy, and focuses on employee satisfaction results to identify and address employee problems or concerns.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Ability to professionally grow into the Departmental Leader role of Executive Housekeeper or Rooms Division Managerial role. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.