Front Desk Manager

Summary

• Assist in preparing weekly work schedules in accordance with staffing guidelines and labor forecasts.  Adjust schedules throughout the week to meet business demand. 
• Assist in conducting pre-shift meeting with staff and review all information pertinent to the day’s business.
• Assign work duties to staff in accordance with departmental procedures.  Communicate additions or changes to the assignments as they arise throughout the shift.  Identify situations which compromise the department’s standards and delegate theses tasks.
• Ensure staff is using all Trump International Service Standards.
• Must be actively involved in ongoing technical and personal service training on a daily basis.
• Monitor the check-in/check-out process, ensuring agreement to hotel standards, anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Handle all guest complaints in a polite and professional manner.
• Assist staff with their job functions to ensure optimum service to guest.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Ensure that all V.I.P.'s are pre-registered according to standards.
• Inspect V.I.P. arrival room’s daily, ensuring compliance to standards.
• Monitor V.I.P. arrivals; greet and escort them to their room.
• Review resumes for arriving groups; organize and coordinate master accounts and group special requests.
• Check-in/out of guests in accordance to Trump International Service Standards.
• Other duties as assigned.

Qualifications Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

                High school diploma or general education degree (GED).

2 – 4 years experience and/or training at the Front Desk; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. 

Ability to write routine reports and correspondence.

Ability to speak effectively before guests or employees of the hotel.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities

Computer skills are required.

Knowledge of a foreign language is preferred.

Physical Demands

The physical problems described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand.  The employee frequently is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.  The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.