|
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Spends 80% of their shift outside supervising the team members and communicating with guests to ensure memorable experiences. Cover staff breaks when needed.
- Train in all outlets and able to cover shifts in all areas as needed
- Complete stand up daily and in the event of staggered shifts hold multiple meetings. Ensure during this meeting that we address uniform and grooming standards.
- Know and communicate all Forbes service standards.
- Trains all incoming staff on all Forbes star service standards.
- Consistently perform audits to ensure team members are performing to standard
- Ensure staff completes “Daily Opening and Closing Checklists”
- Ensure completion of the “Manager Timeline Checklists” and “Daily Recap Report” on every shift
- Assists with adhering to the Rules and Codes set forth by the City in regard to Beach and Pool Operation on the beach.
- Resolve all guest issues and follow up to ensure their satisfaction with the resolution Communicate these issues/outcomes to F&B Management Team in real time
- Perform monthly inventory
- Enter weekly schedules in payroll system & Update timesheets on every shift. Update Attendance Tracker as needed
- Have good working knowledge of current food & beverage trends and menu presentation.
- Has working knowledge of restaurant and bar promotions, cost control, beverage inventory, purchasing, and checkbook accounting.
- Have good working knowledge of current food trends and menu presentation.
- Responsible for ensuring that all staff is trained to hotel standards and applicable government food handling regulations.
- Preserve excellent levels of internal and external customer service
- Creates, maintains and distributes weekly schedules for staff and communicates changes as appropriate to all.
- Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with the Hotel handbook
- Attends and participates in weekly management meetings
- Communicates and teams well with other departments (i.e. Banquets, Catering, Culinary, Front Desk, etc.) ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out.
- Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on “up-selling.”
- Communicates with service and kitchen staff regarding reservations and/or special events
- Establish par levels for supplies and equipment.
- Complete requisitions to replenish shortages or additional items needed for anticipated business.
- Develop and implement strategies and practices which support employee engagement.
- Responsible for all safety, sanitation and cleanliness of the outlets areas.
- Must be able to handle multiple tasks.
- Must have strong commitment to guest service, the ability to respond to guest complaints in a timely, professional manner.
- Assists with updating par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for anticipated business.
- Strong Computer knowledge- Micros, Microsoft , SMS this knowledge is continuously improved as the systems develop
- Consistently offers professional, engaging, and friendly service, acting as a role model and support for all levels of positions throughout the Team.
- Participate in the training and coaching of new and existing team members to meet Forbes Standards
- Supports and participates in any incentive/motivation’s programs developed for the team members.
- Actively participates in operations to evaluate shortfalls and training needs
- Knows and follows up consistently on Forbes standards
- Other duties and areas may be assigned as needed
|
