QUALIFICATIONS REQUIREMENTS:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Knowledge of hotel policy and fire-safety procedures.
- Ability to operate hand held two-way radio and knowledge of ten codes.
- Possess an understanding of the importance of a Security Officers Role Must be able to work flexible hours.
- This includes weekends and holidays.
- All shifts require a Face to Face relief. This means an officer MUST always wait for his/her relief to arrive before they can sign out and leave the property.
- Must be able to exhibit a take charge demeanor when necessary and take control of an emergency situation or incident when it arises.
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EDUCATION AND/ OR EXPERIENCE:
- Minimum of one year security officer background working in a Hotel or Condominium.
- Must be Guest Service Oriented with the ability to communicate in a professional manner at all times.
- Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
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LANGUAGE SKILLS:
Ability to listen effectively, speak, read and write in the English language clearly to and document important information.
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PHYSICAL DEMANDS:
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
- Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
- Ability to follow written and or verbal instructions.
- Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 200 lbs.
- Sufficient manual dexterity in hands.
- Ability to climb stairs and ladders at a rapid pace.
- Ability to perform duties within extreme temperature ranges.
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WORK ENVIRONMENT:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Noise level in the work environment is usually moderate.
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