SUMMARY Manages and ensures the smooth and efficient operation of the Housekeeping department. Ensures clean, orderly, and attractive conditions of resort by performing the following duties personally or through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES · Responsible for the cleanliness of the entire hotel, including, guest rooms, public areas, and team member areas. · Reviews daily arrivals/departures, VIPs, special requests, and room assignments · Performs inspections and walk through. · Maintains superior quality of housekeeping standards in all areas of responsibility: guest rooms, linens and uniforms, laundry, janitorial department and overnight cleaning. · Establish standards and procedures for work of housekeeping staff. Schedule to ensure adequate service · Inspect and evaluate physical condition of establishment · Conducts inspection tours in areas of responsibility to ensure proper standards of quality, service, and cleanliness are met. · Submit to Engineering & Management work orders for painting, repairs, furnishings, relocation of equipment, and reallocation of space · Investigate new and improved cleaning instruments and methods · Assist in selection and purchase of new furnishings · Assist the Hotel Director in the development of the department’s annual budget. Monitors performance against plan · Ensures all expenditures, including labor, guest room supplies, cleaning supplies and operating supplies fall within the budgetary guidelines. · Establish and maintain cost control systems for staffing linen inventories and cleaning supplies · Enforce policies and procedures · Ensure that quality services are rendered in meeting guest needs and that guest relations are enhanced · Schedule staff according to labor standards and forecasted occupancy · Staffing: hires, trains, schedule, discipline, and retain capable and qualified personnel. · Manages and resolves all staffing issues. · Maintain room quality based on resort objectives · Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas · Compile and report accurate status of guest rooms to front office · Enforce standard procedures for the acceptance, security and return of guest lost and found items · Maintain productivity and labor cost goals
· Notify supervisor of any suspicious people or problems such as missing room items, damage, pets, engineering problems, etc · Be properly attired in clean uniform, proper footwear and wear nametag at all times · Adhere to all housekeeping procedures and house rules · Conduct inventories of linen, supplies and equipment as needed · Order and receive supplies, maintaining adequate inventory levels · Ensure that staff is performing to hotel, and Forbes Travel Guide Standards · Attend department meetings · Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
