Housekeeping Coordinator

SUMMARY

The Housekeeping Coordinators primary responsibility is the daily coordination of the Housekeeping operations. The Housekeeping Coordinator is responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts; ensuring a smooth and efficient operation of the department. The Housekeeping Coordinator works closely with the Engineering, Front Office and In Room Dining.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Generate operational reports for the coordination of the Housekeeping department.
• Assign room attendant the rooms that need to be cleaned
• Handle telephone calls and ensure all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests.
• Maintain effective record and filing systems; completing all administrative reports accurately and in a timely manner.
• Process requests and delegates work assignments in a timely manner while adhering to TIBR Forbes Standards, follow up on all maintenance request
• Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns.
• Assist Housekeeping Supervisors in taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, inspection of rooms, evening service assignments (DND / Late service), and other special tasks.
• Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation.
• Follow all Occupational Health and Safety regulations.
• Responsible for weekly and monthly inventory of supplies and weekly storage requisitions.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Assist other housekeeping employees in maintaining clean and organized work and public areas.
• Assign inspectors their sections
• Assign houseman their sections
• Follow up with dry-cleaning service and guests regarding service and quality
• Receive clean uniform and issue inventory to hotel staff
• Be properly attired in clean uniform, proper footwear and wear nametag at all times
• Will receive all guest laundry
• Attend department meetings
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

EDUCATION / EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required 3+ years housekeeping
• High School Diploma

REQUIREMENTS

• Physical demands
  • While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
  • The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls

• • Position may require reaching with hands and arms
• Communication
  • Ability to communicate in English, both verbally and written, effectively with guests, vendors and co-workers.
  • Must read, write and speak the English language fluently.
  • Knowledge of Spanish and Creole helpful.
• Computer skills
  • Strong Microsoft Office skills with emphasis on Excel.
  • Experience with SpringerMiller System (SMS) and HotSOS is a plus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

Noise level in the work environment is usually moderate.