Retail Associate

SUMMARY:

Promotes and sells hotel merchandise to guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Displays merchandise and restock sold items.
• Picks up boxes from Receiving Department when necessary.
• Unpacks and prices all merchandise with accuracy in a timely manner.
• Meets attendance requirements.
• Knowledge of products we sell and where they are stocked.
• Processes charges-credit card or room charges.
• Maintains cleanliness of store, outside display cases and fitting room, this includes vacuuming, dusting, cleaning glass shelves, and wiping up spills and debris when necessary.
• Fills out requisition forms and pick up items from the store room when necessary.
• Restocks all needed areas of the store.
• Greet all guests with “good morning, afternoon or evening” as specified in our Trump International Beach Resort and Forbes standards.
• Thanks all guest for shopping in the store, invite them back, provide shop hours and ask “is there anything else I can assist you with”?
• Must be able to complete all aspects of the job on a regular basis.
• Notifies management promptly of all problems and/or unusual matters.
• Attends all appropriate hotel meetings and training sessions including responsible vendor new hire class and quarterly update meetings.
• Promotes and applies teamwork skill at all times, within the department and through out the hotel.
• Polite, friendly, and helpful to all guests, management and fellow employees.
• Maintains cleanliness and condition of equipment including computer, ticket guns, and work area.
• Executes emergency procedures in accordance with hotel standards.
• Complies with required safety regulations and procedures.
• Complies with hotel standard, policies and rules including Forbes standards.
• Remains current with hotel information and changes.
• Complies with hotel uniform and grooming standards.
• Other duties as assigned

EDUCATION / EXPERIENCE:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required 1+ years Retail
• Excellent communication skills

REQUIREMENTS:

• Physical demands
  • While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
  • The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls
• • Position may require reaching with hands and arms
• Communication
  • Ability to effectively communicate, both verbally and written, effectively with guests, vendors and co-workers
  • Must read, write and speak the English language fluently
• Computer skills
  • Strong Microsoft Office skills, Power Point and Excel

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

Noise level in the work environment is usually moderate.