Azzurro - Host/ess

SUMMARY: Courteously greets and escorts guests to tables and assists with seating, ensuring hotel’s standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Takes reservations and maintains reservation book. Assists in monitoring the guest’s needs and all phases of the operation. Completes restaurant requisition order and submits it to the storeroom at the end of the shift. Assist servers with clearing tables when not actively running the host desk.

ESSENTIAL DUTIES AND RESPONSIBILITIES – (Other duties may be included).
• Maintain complete knowledge of: Scheduled daily activities and in-house groups, Daily house count, Hotel extension numbers, Hours of operation of each outlet, ambiance, menu selections and price range, Features and services provided by the hotel.
• Maintain complete knowledge of all menu items, specials, and items of the restaurant.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Be familiar with operation of P.O.S system.
• Maintain complete knowledge of table/ seat/ station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code of the restaurant.
• Maintain complete knowledge of correct use of equipment; use equipment only as intended. i.e. Buffet equipment, etc...
• Maintain complete knowledge and comply with all departmental policies and service procedures.
• Complete opening duties as assigned
• Prepare station chart and assign stations to the staff.
• Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; always maintain cleanliness.
• Set-up host(ess) station with necessary supplies; always maintain cleanliness. Report shortages to Supervisor.
• Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available.
• Update menus and wine lists as changes occur. Replace dirty or worn menus.
• Turn on music and make sure it is playing during entire shift
• Inspect tables and stations, ensuring that all set-ups meet the department standards.
• Check on guests throughout meal period
• Relay deficiencies to respective personnel and follow up on corrections.
• Guide the servers and assistant servers in table set-up needs to ensure optimum service to guests.
• Ensure tables are cleaned and reset according to standards.
• Answer restaurant telephone courteously and efficiently as specified in departmental/Forbes standards.
• Take and confirm restaurant reservations/ cancellations as specified in departmental
standards.
• When taking reservations, ask for date, name, phone number or room number, and number or covers.
• Maintain positive guest relations at all times.
• Greet and acknowledges all arriving guests, however busy and whatever time of day.
• Escort guests to tables and assist in seating at tables; place napkins in guests’ lap and present menus and extend congenialities in accordance to department guidelines.
• Anticipate guest needs and respond promptly.
• Accommodate all requests for information courteously.
• Communicate VIP arrivals and special requests to designated personnel for follow up.
• Handle guest complaints by following the L.A.S.T. procedure (Listen, Apologize, Solve, and Thank) and ensuring guest satisfaction.
• Keep track of beverage consumption and fill out daily requisition.
• Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected.
• Validate parking tickets and write down the ticket number along with the table number.
• Extend courteous departures as guests leave the restaurant and call valet in order for them to have the guests’ car ready.
• Complete closing duties as assigned
• Put the menus for the next day in designated area and change the menu display.

SECONDARY FUNCTIONS:
1. Assist in set up of room service food and beverages and answer room service phone when needed
2. Assist in cashiering procedures in Neomi’s restaurant and In Room Dining as needed
3. Assist with buffet setup during brunches and as needed

QUALIFICATIONS REQUIREMENTS:

• High School Diploma or general education degree (GED).
• 1+ years experience and or training in Guest Services or equivalent combination of education and experience, preferred but not mandatory.
• Strong communication skills, good command of English. Able to communicate at all levels, be it with guests, management or associates. Fluency in foreign language a plus. ( Spanish, Russian)
• Professional image both in appearance and manner
• Be an ambassador of the Trump International Beach Resort at all times, in and outside of work place
• Possesses a keen eye for detail
• Ability to work with grace under pressure, to remain calm and courteous even in difficult situations
• Team player, able to work well with other departments and co-workers
• Ability to work flexible schedule, according to priority and need
• Creative, resourceful and strives for continuous improvement
• Warm, caring and able to promote positive relationships with guests and co-workers
• Organized, able to prioritize, follow up, accomplish tasks and delegate as needed
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Computer literate.