Summary
Responsible for all daily operation of Spa, Spa Front Desk and Spa Retail and Fitness Center
Essential Duties and Responsibilities
- Daily set up of Spa including treatment rooms, locker rooms, and lounge.
- Greet all guests promptly and in a courteous manner.
- Provide guests with Spa information and retail product lines.
- Scheduling spa appointments.
- Try selling additional services and products.
- Handle all communications courteously, providing accurate information.
- Respond promptly to all emails.
- Check-in Spa guests.
- Collect payments for services and retail products and post all charges following accounting procedures.
- Ensure guests, convention groups, and VIP guests are billed correctly.
- Collect payment for services.
- Ensure that guests checking in on a Spa Package are checked in correctly and their itinerary is accurate.
- Inform Spa Supervisor, Spa Director, and fellow team members of any problems or questions.
- Attend training seminars, department meetings, and product knowledge when needed.
- Complete necessary requisition forms for items regularly needed from store room.
- Keep Spa well organized, and arrange retail merchandise and back-stock easy to find.
- Maintain in-store and hotel display cases with visual displays, make new displays when necessary and always reorganize existing. Displays always need to be fresh, clean and organized. Suggestions, ideas use new props, always keeping areas fresh and simple,
- Suggest new items for the Spa and guest request items keep.
- Assist therapists when needed.
- General knowledge or resort and other departments.
- Inform Spa Supervisor or Spa Director when supplies when needed from outside vendors.
- Assist Spa Supervisor and Spa Director with projects and assignments as needed.
- Before closing call guests and therapist to confirm appointments.
- Run closing reports and balance bank at end of shift.
- Daily closing of Spa including treatment rooms, locker rooms, and lounge.
- Ensure locker rooms, lounge is well maintained and stocked.
- Wear gloves when necessary and always keep in mind the safety standards.
Other duties and responsibilities may be assigned. The supervisor is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in the job description
