Pool & Beach Manager

SUMMARY: This position assists in the oversight of all the outdoor P&B operations consisting of two pools, beach, cabanas, & receptions areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Spends 80% of their shift outside supervising the team members and communicating with guests and residents to ensure memorable experiences. Cover staff breaks when needed.
• Complete stand up daily and in the event of staggered shifts hold multiple meetings. Ensure during this meeting that we address uniform and grooming standards.
• Know and communicate all Hotel 4 star Forbes service standards.
• Trains all incoming staff on all Hotel 4 star Forbes service standards.
• Consistently perform audits to ensure team members are performing to standard
• Ensure staff completes “Daily Opening and Closing Checklists”
• Ensure completion of the “Manager Timeline Checklists” and “Daily Recap Report” on every shift

• Assists with adhering to the Rules and Codes set forth by the City in regard to Beach and Pool Operation on the beach.

• Ensures appropriate amenities are distributed every 90 minutes on the pools; assist with delivery when needed

• Resolve all guest and resident issues and follow up to ensure their satisfaction with the resolution Communicate these issues/outcomes to Pool and Beach Management Team in real time

• Perform monthly inventory of towels,umbrellas and chair covers
• Enter weekly schedules in payroll system & Update timesheets on every shift. Update Attendance Tracker as needed
• Report all team member incidents to the correct departments and communicate to the hotel leadership team using the correct forms/tools
• Responsible for all upkeep and condition of pool and beach FFE
• Takes direction from hotel leadership and completes assignments and projects according to established deadlines

• Assists with Oversight all phases of outdoor F&B outlet’s operation. 
• Have good working knowledge of current food & beverage trends and menu presentation.
• Has working knowledge of restaurant and bar promotions, cost control, beverage inventory, purchasing, and checkbook accounting.

• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for anticipated business.

• Responsible for all safety, sanitation and cleanliness of the outlets areas.
• Must have strong commitment to guest service, the ability to respond to guest complaints in a timely, professional manner.

• Strong technical skills and excellent management skills.

EDUCATION / EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.