ESSENTIAL DUTIES AND RESPONSIBILITIES
This includes but is not limited to providing assistance with the following:
Technical Support: Provide first-line support for hardware, software, and network issues, including troubleshooting and resolving technical problems. Provides 1st and 2nd level helpdesk diagnosis and resolution to a wide variety of network related problems, email problems, PC hardware issues, operating system problems and features, Microsoft Office applications and 3rd party software applications. Configures, delivers, upgrades, troubleshoots and maintains PCs, Laptops, and PC peripherals, such as scanners, fax machines, copiers, desktop and network printers, and mobile devices. Troubleshoots CAT5 cabling, fiber, and performs PBX move, add, and change tasks.
IT Inventory: Capable of performing a comprehensive inventory of all IT assets and ensuring that it remains continuously updated in the database. Assists in inventory tracking of software and hardware systems.
System Maintenance: Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network devices.
User Assistance: Offer support to end-users by responding to help desk tickets, diagnosing problems, and providing solutions or escalating issues as needed.
Documentation: Maintain accurate records of technical issues, resolutions, and inventory of IT assets.
Collaboration: Work closely with the IT Manager and other departments to ensure optimal system performance and user satisfaction.
DVR: Performing routine maintenance and troubleshooting of camera and DVR equipment
Device Moving: Safely moving and setting up devices up to 40 lbs.
Other duties and responsibilities as assigned.
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