Skip to main content
Careers
Sign In

Reservations Sales Agent

Job Details

Trump International Beach Resorts - Sunny Isles Beach, FL
Full Time
Any
Hospitality - Hotel

Description

SUMMARY

The Reservation Sales Agent’s primary responsibility is to capture as many reservations as possible by utilizing selling techniques effectively.  The ideal candidate demonstrates exceptional verbal and written communication skills, while possessing excellent telephone etiquette.  Must be courteous, self-motivated and extremely detail-oriented.  The ability to work effectively in a small team work environment is crucial. 

Qualifications

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assists callers by selling future room accommodations as well as assisting existing reservation inquiries via phone or email correspondence
  • Promptly follows up with guest inquiry leads for second chance room bookings via outbound calling and or email correspondence
  • Maintains thorough knowledge of room rates, packages, discounts that may be available
  • Corresponds with groups and travel agents answering special requests for rooms and rates
  • Maintains potential and current guest profile information
  • Follows up with any guest related questions or issues to assure guest satisfaction
  • Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time
  • Maintains a professional appearance and cordial attitude to all guests, employees, and staff members of the hotel at all times
  • Strong Dialogue with Front Office and Group Sales departments to ensure guest requests and needs are met and communicated in a timely manner
  • Arrives on time for scheduled shift
  • Practice loss control prevention and follows the safety guidelines
  • Completes any special assignments as designated
  • Practices good housekeeping of work area
  • Adheres to the Trump International Beach Resort Standards.
  • Other duties and responsibilities may be assigned.  The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

 

 

 

 

QUALIFICATIONS

 

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION/EXPERIENCE

  • Minimum of 1 year related experience and/or training in reservation or hospitality industry. 
  • Candidates with strong sales background in non-hospitality related field will be considered.
  • Experience with Springer Miller Systems and or Navis Narrowcast is desired.
  • Previous use of Microsoft Office with emphasis on Outlook and Excel is required.

 

 

REQUIREMENTS

 

  • Physical demands
    • While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
    • The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls
    • Position may require reaching with hands and arms
  • Communication
    • Must read, write and speak the English language fluently (knowledge of Spanish is heavily desired)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

Noise level in the work environment is usually quiet to moderate.

Apply Now

Phone*
search
search

No results found.

Do you consent to receiving text communications related to your job application via SMS from Trump International Beach Resort, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply.*

Thanks!

An email has been sent to you with a password to access your account.


Ready for the next step?

Add your availability!
Apply