Area Manager - Project SEARCH & CCP

At Options For All (OFA), full-time employees are eligible for 100% COMPANY PAID medical, dental, and vision benefits. Qualifying dependents are eligible for 100% COMPANY PAID dental and vision benefits as well as 50% COMPANY PAID medical coverage. Coverage is effective on your first day of hire!

POSITION SUMMARY

The Area Manager is responsible for managing all aspects of Project SEARCH and Coordinated Career Pathways (CCP) program.  

Reporting to the Director of Programs, the Area Manager is responsible for the performance, management and oversight of their assigned program.  Duties include hiring, supervising and developing frontline staff and case managers, managing program budgets to meet or exceed targets, cultivating successful relationships with internal and external stakeholders to maximize program efficiency, and ensuring a consistent brand of high-quality service delivery.

We encourage applications from all communities including black, indigenous, people of color, LGBTQIA+, women, neurodiverse, and people with disabilities.

ESSENTIAL FUNCTIONS

Client Management 

• Develop and maintain excellent relationships with regional center personnel (including the Regional Center Community Resource Specialist), individual service coordinators, client care providers, and other program managers aimed at generating program referrals, determining program fit, and ensuring referred clients receive the highest level of care to meet their individual needs and goals.  
• Refer questions to Director or other departments (i.e., Finance, HR, other programs and/or Referrals) as determined necessary and appropriate.  
• SE Serve as a communication bridge between employment specialist at DOR/Regional Center and upper management 

Client Referrals 

• Enter any referrals received directly into OFA’s client referral system.  

• Answer questions and provide information to OFA’s Referral department for referrals made directly to the central Referral Department  

Client Intake 

• Determine client eligibility and fit for the Program. 

• Request and/or review client collateral and make the final decision about accepting clients into the Program, with advice from the Director when necessary.  

• In coordination with Referral Department, ensure eligible clients are placed on the waiting list when necessary and appropriate.  

• For accepted clients, schedule and hold initial Individual Service Plans (ISP), ensuring finalized ISP is in place, and that goals are established and communicated to Program instructors prior to client starting in Program.  

• Ensure clients and care providers understand program expectations, including attendance and personal conduct requirements.  

• Request/confirm that clients have received authorization to receive services, enter authorization data into the case management system and communicate authorization status to Finance team prior to client starting in Program. 

Client Experience  

• Communicate promptly and professionally with care providers and/or clients when questions or concerns arise regarding client’s experience in the Program.   

• Schedule and hold semi-annual, annual ISP meetings, and Interdisciplinary Team meetings as needed.  

• Provide mentorship and advice to studio staff and/or directly intervene when client behavioral issues arise during program. Communicate with clients and/or their care givers as needed and create behavior management plans for clients and instructors to follow as needed.  

• Review staff prepared Serious Incident Reports (SIRs) and submit to regional centers. Advise staff on mandated reporting duties, when Adult Protective Services must be called and ensure documentation is submitted within the required timeframe to respective agencies.  

• Monitor and report client attendance at least on a weekly basis. Communicate with care providers and/or clients when attendance drops below what has been communicated as acceptable.  

• Research and implement new community partnerships (volunteer sites and enrichment activities). 

• Review client case notes weekly to ensure they have been completed by instructors properly and timely.  

• Ensure quality of service delivery provided by direct reports via quality checks, observation, etc.  

• Develop and consistently provide communication avenues for keeping staff and clients informed such as teams channels, email updates to clients, newsletters for clients, etc.  

• Schedule staff to ensure proper ratios per program design.  

• Complete client onboarding for Work Experience/Paid Internship Program. 

• Complete PAFs for terminating clients and client interns. 

Program Management  

Reporting 

• Gather and submit data and reports. This includes (but is not limited to)  

• Monthly safety drill reports to regional safety coordinator  

•  Daily/Weekly data reports to Workforce Manager 

•  Documents from program audits to Quality Assurance & Compliance Manager as requested. 

• Daily/Weekly TeamBridge schedules. 

• Monthly program billing to Finance Department by billing due date. 

• Annual budget information for budget planning. 

• Daily tracker, ISP, Semi’s, CIP, QIP, WE Referrals 

• Report the DDS announcements to Director. 

• Complete reports for Regional Center on monthly basis (DS- 1968, 1969, 1972, etc.) 

Budget 

• Manage program operations within established annual Program budget.  

• Participate in annual budget planning and advocate for Program needs.  

• Reconcile monthly credit card statements, code expenditures, and submit receipts to finance.  

• Ensure that the Program's case management system is consistently up to date with accurate service, authorization, and billing data.  

• Identify, recoup, and close any outstanding aging accounts. 

Program Compliance  

• Comply with all Quality Assurance activities including safety drills, monthly/quarterly/annual reporting, and a focus toward ongoing program improvement.  

• Manage regional center and other external entity audits, providing relevant information and ensuring compliance in advance of audits.  

• Complete of all assigned and/or mandatory trainings. 

Outreach 

• Attend resource/marketing fairs and other outreach/educational events in the community. 

• Attend resource fairs, present program/services to DOR, Regional Center and schools. 

3. Coaching and Mentoring  

• Determine need, conduct interviews following question guidelines plus one other staff and make final determinations on selected candidates.  

• Direct and supervise daily activities of direct reports.  

• Manage staff schedules, ensuring all clients are served. 

• Support Case Managers. 

• Coordinate with staff to create projects, assignments, and settings that are appropriate for the clients’ needs. 

• Ensure new staff are properly trained and mentored for success. 

• Ensure direct reports timely clock in and out, 

• Create a cooperative environment between staff members and self; between staff and staff; between staff and clients. 

• Observe client interactions and hold positive feedback sessions with staff. 

• Verify and approve timecards, approve punch change requests.  

• Ensure staff comply with all mandatory trainings, including (but not limited to) anti-harassment, non-violent crisis intervention, CPR, cybersecurity and mandated reporter trainings.  

• Ensure staff are taking rest and meal breaks and approve any missed breaks.  

• Conduct safety drills with staff. 

• Identify the need for additional and/or external training of direct reports and ensure staff have the tools and skills to complete their tasks.  

• Ensure staff are tracking performance and assigned goals and meet quarterly/semi-annually (as applicable) to review and adjust as needed to ensure success. 

• Prepare and submit personnel action forms.  

• Conduct regular staff meetings. 

• Audit for accuracy and compliance with policy and approve mileage and expense reimbursement requests for direct reports. 

• Consult with HR and/or cooperate with HR initiated investigations and make final termination/corrective action decision regarding staff.  

• Additional duties as assigned.    

Minimum Qualifications

• Associate’s Degree with a minimum of 5 years’ experience working with individuals with a variety of disabilities. 

• Bachelor’s Degree (Preferred) with a minimum of 3 years’ experience working with individuals with a variety of disabilities. 

Additional Requirements (Must Complete Within 90 Days of Employment): 

• Complete a course or training in Person-Centered Thinking/Planning 

• Obtain an ACRE certificate with an emphasis on Customized Employment (CE) or an APSE Certified Employment Support Professional (CESP) credential. 

Experience

• 5 or more years’ experience supervising staff and managing a program/area.  

• Experience working in a non-profit sector (Preferred)  

• Experience working in the field of IDD (Preferred)  

Employment Requirements

• Acceptable driving record
• Ability to travel within and throughout the region where services are provided
• Ability to travel in and throughout the state as needed to attend meetings
• Successful completion of background check

PHYSICAL DEMANDS & WORK ENVIRONMENT

This position requires the employee to regularly stand, walk, sit, talk and hear. (S)he must be capable of writing, using a computer keyboard, telephone and related office equipment. Ability to lift 10lbs. required. 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will experience normal office conditions with a well-lighted work area and minor noise from standard office equipment.

Options For All is committed to the full inclusion of individuals with disabilities. If you require a reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please submit your request to: Ciara Quinones at cquinones@optionsforall.org