Scope of Position
The Event Manager prepares all event documentation and coordinates with Sales, JW Marriott Turnberry Miami Resort & Spa departments and clients to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. He/she ensures a seamless turnover from sales to service back to sales. The Event Manager recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events with superior service levels. The Event Manager serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.
Position Requirements
- Professional demeanor appropriate for a luxury environment.
- 2-4 years’ experience in event management at a luxury property preferred
- Knowledge of CI-TY preferred.
- Proven organizational, interpersonal and communication skills.
- Possess sound strategic and tactical decision making skills.
- Knowledge of catering and events market.
- Knowledge of diverse events i.e. bar mitzvahs, corporate events, reunions, golf tournaments.
- Proven ability to handle complex group, social event, traditional and ethnic weddings.
Responsibilities
- Build and maintain close relationships with meeting and event planners, the Sales team, and all operating departments/resort management.
- Lead pre-event and post-event meetings for assigned groups.
- Identify operational challenges associated with his/her group and work with the property staff and client to solve these challenges and/or develop alternative solutions.
- Manage client budgets to maximize revenue and meet client needs.
- Manage group room blocks and meeting space for assigned groups and special events.
- Up-sell products and services throughout the event planning process.
- Participate in client site inspections and assist with the sales process when necessary.
- Act as a liaison between field sales person and client throughout the event process (pre-event, event, and post-event).
- Forecast group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
- Review billing and payments with clients.
- Work closely with Accounting on pre/post event billing arrangements.
- Follow up with customer post-event.
- Greet customer during the event phase and hand-off to the Event Operations team for the execution details.
- Review comment cards and guest satisfaction results with associates.
- Coordinate and communicate verbally and in writing with client (internal and external) regarding event details.
- Maintain efficient use of function space and accurate function types in CI-TY.
- Maintain accurate housing/guest room pick-up information in CI-TY.
- Responsible for detailing all food, beverage, set-up, décor, entertainment, optional activities (on/off-site and), transportation, and other details related to files assigned.
- Communicate in writing (Event Orders, Event Resumes, e-mails) and verbally with all operating departments to ensure the highest quality of execution at all times.
- Complete and ensure that all Event Orders, Event Resumes, and other paperwork, are accurate and distributed on a timely basis per established schedules.
- Attend all intra/inter-departmental meetings as assigned.
- Assist with potential clients (site-inspections/FAMs) as required.
- Assist the Director of Catering & Events with budgets and forecasts.
- Inspect function space for physical appearance/maintenance needs and communicates with appropriate point of contact.
- Perform any other reasonable duties as required by management.
Education
- 4-year university degree preferred or equivalent experience in luxury hotels/resorts.
Skills and Abilities
- Able to communicate in the English language. Second language is a plus.
- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Able to work with and understand financial information and data and basic arithmetic functions.
Physical Requirements
- Able to work in a fast paced environment.
- On a continuous basis, sit at a desk in front of a computer screen; intermittently twist to reach to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.
- Physically fit in order to lift, pull and push items up to 50 pounds.
- Requires standing/walking/reaching and bending throughout shift.
