Scope of Position
The Event Concierge acts as a liaison between the Event Manager/Onsite contact and Banquets. His/her role is to ensure the event runs smoothly and that any changes or last-minute requirements are met.
Position Requirements
- Professional demeanor appropriate for a luxury environment.
- Minimum of one year hospitality experience required.
- Knowledge of CI-TY, Meeting Matrix, Word, and Excel.
- Excellent customer service skills, superior interpersonal skills with acute sense of detail.
- Ability to multi-task and work independently in a fast-paced environment.
Responsibilities
- Anticipate needs and resolve them quickly and effectively. Maintain pleasant demeanor and composure with clients and Associates at all times.
- Assist clients on-site with last minute situations or requests in a timely manner.
- Inspect all function rooms prior to start of function to insure setup is exactly as requested on Banquet Event Orders (BEO).
- Assist in keeping the Conference Center clean and organized throughout the day.
- Meet with Banquet Management each morning to communicate goals of the day and any challenges that they may foresee.
- Meet with PM Event Concierge to discuss the groups in-house, any arriving groups, challenges and successes of the day.
- Coordinate with the Event Manager/Client before function begins to confirm the assistance needed.
- Coordinate any shipping of materials (boxes) back to clients office with client and relay the information to the Business Center.
- Act as the liaison between the Catering/Event Manager/Client to communicate changes to program as needed with various departments.
- Attend all Department, Banquet Event Order, Resume and Pre-Conference Meetings.
- Make function room signs for events.
- Advise Engineering as needed for any adjustments needed in the function temperature regulation in function rooms.
- Perform any other reasonable duties as required by management.
Education
- 4-year Hospitality degree or equivalent preferred.
Skills and Abilities
- Able to communicate in the English language. Second language is a plus.
- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Knowledge of proper chemical handling, cleaning techniques and use of equipment/machinery.
Physical Requirements
- Able to work in a fast paced environment.
- Be physically fit in order to lift, pull and push items up to 50 pounds.
- Also requires standing/walking/reaching and bending throughout shift.
