Are you passionate about making a difference in your community? Bethany House Services, a local family focused homeless shelter is seeking dedicated individuals to join our team in providing vital bilingual case management support and services to those in need. As a compassionate and driven organization, we aim to create a welcoming environment that empowers individuals experiencing homelessness to rebuild their lives. If you are ready to contribute your skills and heart to a meaningful cause, we invite you to explore our available case management positions and help us make a positive impact in the lives of our neighbors.
POSITION OVERVIEW: This position is accountable for working one-on-one with families participating in the Bethany House Services Emergency Shelter program. Through a trauma-informed care lens, Shelter Case Managers provide screening, assessment, advocacy, and ongoing case management for families experiencing homelessness. Shelter Case Managers coordinate services for participants needing affordable permanent housing, access to health care, financial assistance, and/or pre-employment training. This position also provides families who have effectively exited the Emergency Shelter program with limited follow-up services through BHS’ Post Shelter Support program.
KEY DUTIES AND RESPONSIBILITIES
Direct Service
- Maintains a caseload of 10-15 Spanish-speaking families.
- Meets with assigned families a minimum of twice each week
- Assist participants with resolving barriers to obtaining permanent housing and other services by completing intake assessments and developing mutually agreed upon case plan with long-term and short-term goals and objectives.
- Assist participants in determining family needs in all areas, including, but not limited to, employment, education, financial health, access to physical and mental health services, and other identified conditions.
- Provide relevant referrals to community resources and service providers based on the goals and objectives mutually agreed upon with the family.
- Collaborate to ensure that clients who encounter barriers have a contact person at community agencies when support are needed.
- Identify appropriate permanent housing options for participants such as subsidized housing, Section 8, Rapid-Re-Housing, and VASH as well permanent supportive housing and services, affordable and market-rate housing, and other housing opportunities.
- Assist participants with completing rental applications, supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for participants with prospective landlords.
- Provide families who have exited the shelter program with limited follow-up services through the BHS Post Shelter Support program.
- Provide transportation for clients to attend appointments in the community when transportation is a barrier.
- Other duties as assigned.
Documentation
- Enter participant case notes within established time frames into the software database (HMIS) and maintain participant records.
- Ensure all client files are arcuate and complete.
Team Participation
- Maintain family confidence and protect operations by keeping information confidential.
- Participate in training, supervision, and team meetings.
- Works effectively with co-workers, participants, and others by sharing ideas constructively and positively; listening to and objectively considering the ideas and suggestions from others; keeping commitments; addressing others by name, title or other respectful identifiers; and respecting the diversity of our workforce in actions, words, and deeds.
EDUCATION & EXPERIENCE:
- Bachelor’s degree in social work, education, psychology, sociology, or related field
- LSW license to practice social work in Ohio is a plus.
- Minimum of 1-2 years’ experience working with families who are at risk of or who are experiencing homelessness is a plus.
KNOWLEDGE & SKILLS
- Must be proficient in Spanish
- An ability to meet adults and children where they are and an understanding of the impacts of trauma on human development.
- Ability to provide healthy role modeling.
- Understanding/sensitivity to various cultural and socioeconomic backgrounds of the clients the agency serves.
- Ability to maintain appropriate boundaries in the workplace.
- Ability to maintain confidentiality.
- Experience with technology, Office 365, and reporting software applications.
OTHER POSITION REQUIREMENTS:
- Reliable and regular attendance
- Requires a valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
- Successful completion of BHS criminal background checks and drug tests.
PHYSICAL REQUIREMENTS
- Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
- Exerting up to 10 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Must be able to operate a motor vehicle safely.
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
ENVIRONMENTAL CONDITIONS:
- Normal office environment; inside environmental conditions.
- Duties will also be carried out in a variety of settings, including client homes, schools, and the community.
- Moderate noise level.
WORKING CONDITIONS:
- The position requires extended use of a computer.
- Hours of Work: Generally, 40 hours a week, Monday-Friday. However, at times it may be necessary to work weekend hours and/or stay longer during weekdays due to business needs.
