POSITION SUMMARY: The Housing Case Manager assists families with developing self-sufficiency for themselves and their children, with the goal of stabilization over time. This position coordinates case management services for families participating in the Rapid Re-housing (RRH) and/ or Permanent Supportive Housing (PSH) programs. The incumbent assists families with developing a mutually agreed upon individual action case management plan that will lead to housing stability through gaining knowledge and accessibility to community resources, obtaining referrals for job training, obtaining employment, income assistance, and relocation to permanent, affordable housing. This position also provides follow-up services as required by RRH/ PSH for families who transitioning into permanent housing.
KEY DUTIES AND RESPONSIBILITIES
Direct Service
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- Manages a RRH caseload of 30 families, a PSH caseload of 20 families or a combination of RRH/PSH caseload of 23-30 families as assigned by the Housing Director.
- Meet with Housing Program participants twice monthly.
- Assist Housing Program participants in developing and implementing a mutually agreed upon action plan for securing housing while involved in the RRH or PSH programs.
- Assess clients referred to the RRH/ PSH program through the CAP system within the established time frame.
- Assess client’s work readiness, make referrals to appropriate workforce development programs, and provide job search coaching.
- Establish relationships with potential employers and provide employer leads to clients seeking employment.
- Maintain professional relationships with referral agencies to connect clients to necessary resources.
- Provide relevant referrals to community resources and service providers based on the goals and objectives mutually agreed upon with the family.
- Work within the program’s budget to provide services for the clients to obtain self-sufficiency including but not limited to rental and utility payment assistance.
- Make appropriate community and agency referrals on behalf of the client to secure community resources including but not limited mental health services and a medical home.
- Encourage PSH families to engage in needed community agencies and resources.
- Maintain confidentiality of all client information and agency material.
- Other duties as assigned.
Documentation
- Ensure PSH families accurately files disability documentation that affects ability to maintain permanent housing.
- Submit rental and utility assistance payments within the established time frame.
- Accurately document case notes in the organization’s data systems, HMIS, and supply data for reports as requested.
- Maintain accurate and updated client files.
Team Participation
- Provide feedback to the Housing Program Director regarding program services, emphasizing building accountability for program participants as they progress in their self-sufficiency.
- Collaborate with BHS Family Services Department in providing child and parent supports and life skills training opportunities.
- Work efficiently with BHS Finance Department honoring timelines and finance policies
- Must be prepared to respond to emergencies with clear thinking and swift action.
- Participate in the client system’s need for continual support for their housing program
- Maintain family confidence and protect operations by keeping information confidential.
- Participate in training, supervision, and team meetings.
- Works effectively with co-workers, participants, and others by sharing ideas constructively and positively; listening to and objectively considering the ideas and suggestions from others; keeping commitments; addressing others by name, title, or other respectful identifiers; and respecting the diversity of our workforce in actions, words, and deeds.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in social work, education, psychology, sociology, or related field
- LSW license to practice social work in Ohio is a plus.
- Minimum of 1-2 years experience working with families who are at risk of or who are experiencing homelessness is a plus.
KNOWLEDGE & SKILLS
- An ability to meet adults and children where they are and an understanding of the impacts of trauma on human development;
- Ability to provide healthy role modeling;
- Understanding/sensitivity to various cultural and socioeconomic backgrounds of the clients the agency serves;
- Ability to maintain appropriate boundaries in the workplace
- Ability to maintain confidentiality.
- Experience with technology, Office 365, and reporting software applications.
OTHER POSITION REQUIREMENTS:
- Reliable and regular attendance
- Requires a valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
- Successful completion of BHS criminal background checks and drug tests.
PHYSICAL REQUIREMENTS
- Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
- Exerting up to 10 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Must be able to safely operate a motor vehicle.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
ENVIRONMENTAL CONDITIONS:
- Normal office environment; inside environmental conditions.
- Duties will also be carried out in a variety of settings, including client homes, school, and the community.
- Moderate noise level.
WORKING CONDITIONS:
- The position requires extended use of a computer.
- Hours of Work: Generally, 40 hours a week, Monday-Friday. However, at times it may be necessary to work weekend hours and/or stay longer during weekdays due to business needs.
