Associate Campus Director of Guest Services - Garner

Summary of Position

The Guest Services Director serves as the primary leader over the campus Guest Services Team. This position is responsible for everything from the street to the seat, and catalyzing all connection points to the Summit Church.

Qualifications and Requirements

• Personal integrity and evidence of ongoing spiritual growth, as required of all church employees (church attendance, small group membership, tithing, etc.)
• Visualize how all details work together in weekend ministries
• Is a self starter, but at the same time operates in a team context
• Follows the leadership and guidance given by both the Campus Pastor and central Guest Services Team, implementing proven practices for both Guest Services and mobile campus ministry 
• Uses the Guest Services EPOD as a guide for Sunday morning’s essentials. 
• Leads by being organized and prepared
• Has a teachable spirit and eagerness to learn
• Ability to recruit, lead, and delegate responsibilities to a volunteer team
• Member, or willing and able to become a member, of the Summit Church

Responsibilities

• Implement the Guest Services (GS) culture across the board at the campus level. Responsibilities include all GS teams from the parking lot to the auditorium.
• Uphold the GS culture in all areas, communicating and demonstrating a level of excellence in our hospitality efforts. 
• Oversee the First Time Guest (FTG) process, leading the campus staff to engage and follow up with each guest in the week(s) after their visit.
• Oversee Service Team Leads, as well as Team Leads of Parking, Seating, Next Steps, FTG Tent, etc.
• Onboards new volunteers to the team with training events throughout the year, and equips existing volunteers.
• Oversees baptism logistics and processes
• Collaborate with Central Guest Services team for large church events.
• For portable campuses:
  • Oversees the set-up and tear-down teams that serve each weekend, ensuring the school is both worship-ready at the beginning of the day, and school-ready when we leave. 
  • Manages all Sunday spaces used by the Summit, leaving classrooms, lobbies, sidewalks, auditoriums, etc. in “better than we found it” condition. 

Churchwide Events

The hours for this position are expected to be 20 hours per week. As one church that meets in many locations, there are several times throughout the year that Summit holds church-wide events in an effort to do whatever it takes to reach all people. All staff members are expected to serve at these church-wide events regardless of the positions they hold. 

Such events include, but are not limited to: Easter services, church-wide prayer meetings, Good Friday service, and Christmas services. Serving expectations will be communicated in advance of each event