Hospital Based Intervention - Case Manager

Soledad Enrichment Action (SEA) is a nonprofit organization that empowers youth, families, and communities in underserved areas to become self-determined contributing members of society by providing guidance, resources, and support. Our staff is a dynamic team, dedicated to creating opportunities to the communities we serve. At SEA, we strive to hire employees with positive attitudes and strong professional skills who are looking to build rewarding, long-term careers. We offer rigorous training, a supportive and challenging work environment, and great opportunities for professional development. Grow your career while you help make a better future for our clients and families. 

As a SEA employee, you’ll enjoy a competitive benefits package and programs including, but not limited to: 

• Comprehensive health, dental and vision insurance options

• Flexible Spending Account and Commuter Spending Account

• Employee Assistance Plan for work life balance 

• Retirement Savings Plan (403b) and matching 

• Supplemental Insurance Options 

• Life Insurance

• Paid Time Off 

• Paid Holidays 

• Corporate Discounts

POSITION SUMMARY:  

The Case Manager is responsible for providing wrap around services to victims of crime clients and their families and will be involved in all aspects of the program including intake, case management, and making appropriate referrals to services. 

DUTIES AND RESPONSIBILITIES:  

• Meet with clients at bedside at Los Angeles County Hospital until discharge

• Assess client readiness for case management services based on needs, eligibility and ability and willingness to participate in program

• Create case plans for clients with short, medium, and long-term goals and the steps to achieve those goals

• Meet at the client's home and office as needed to identify the client’s needs and resources available to the individual and family

• Provide direct services and referral services, including but not limited to, neighborhood-based case management, relocation and transition, educational support, housing, mental health, substance abuse treatment, tattoo removal, etc.

• Follow up with clients that are discharged to ensure services are being met and provided

• Evaluate clients’ progress periodically and making adjustments as needed to improve outcomes

• Assist in coordinating and leading client groups for pro-social activities

• Provide individual coaching to guide the clients through successes and challenges

• Establish and maintain good working relationships with CBO’s, schools, probation and/or and stakeholders working with clients

• Maintain accurate and detailed case notes regarding client’s progress or any relevant information to the case planning

• Complete necessary documentation, including: community engagement, daily activities, tracking services, and any other data collection required by the contract for service delivery 

• Maintain confidentiality and comprehensive confidential case files

• Prepare monthly case-related reports including outcomes, successes and challenges

• Advocate for clients with agencies and service providers to minimize barriers to clients receiving needed services

• Actively participate in staff meetings, trainings, client reviews, internally and with partner agencies

• Establish and maintain collaborative working relationships with community resources 

• Performs related duties as required. *  

*Related duties as required are duties which may not be specifically listed in the class specification or position description, but which are within the general occupational series and responsibility level typically associated with the employee’s class of work.  

REQUIREMENTS

1. Fully vaccinated for COVID-19 as outlined in the contract requirements

2. Comply with Hospital Background/Clearance as outlined in the contract requirements

Any combination of experience and education likely to provide the required knowledge, skills and abilities, typically:  

• Bachelor’s degree in social work, mental health or a related field  
• 1-2 years of experience providing direct field-based case management services
• 1 year of experience working with People Who Use Drugs (PWUD), People Experiencing Homelessness (PEH) and/or who have chronic health issues (preferred)   
• Commitment to the mission and values of the non-profit sector, with a passion for social impact and community service
• Must have valid CA Driver’s License, automobile, and proof of auto insurance 
• Must be able to successfully pass Live Scan (background check)
• Required TB Test clearance
• Required Hospital Clearance Process  

KNOWLEDGE, SKILLS, AND ABILITIES:  

Knowledge of:  

• Outreach and engagement strategies
• Community resources 
• Human behavior and social science 

Skills and Abilities:  

• Ability to work in diverse settings and provide culturally competent services
• Ability to successfully balance time in the community with clients with the documentation requirements of the program
• Must have patience, listening skills, and professionalism
• Display sensitivity, tact, and responsiveness in various adverse situations and needs
• Capacity to work collaboratively as a team member
• Good written and verbal communication skills
• Maintain high level of confidentiality
• Handle public contact and relations effectively
• Develop and maintain effective working relationships

*Soledad Enrichment Action strongly values diversity, equity, and inclusion and is committed to equal opportunity in employment. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. All genders, BIPOC, LGBTQIA+, people with disabilities, and veterans are encouraged to apply.