St Michael | Lead Case Manager

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

The case managers are a critical part of the service delivery team, especially in assuring that the children's needs are being met and individualized for each minor. Case Manager, Lead is responsible for ensuring that weekly case management services are provided to the minors residing at the St. Michael's Home for Children program and that efforts are concentrated on safe and timely releases. Case Manager, Lead will ensure that the children are being assessed and placed appropriately. Provides individual and group supervision to the case management staff of SMHC. Also, provides administrative oversight for the responsibilities assigned to the SMHC case management team, including ensuring productivity and quality assurance targets/goals.

What you Deliver

• Ensures that weekly case management services are provided to the minors residing at the St. Michael's Home for Children program and that efforts are concentrated on safe and timely releases.
• Ensure that children are being assessed and placed appropriately while in care and after care services. Ensure case management services are being provided, including communication with family and identified sponsors, and appropriate entities focused on the release of children. All case management services to children and families follow professional licensing standards, agency standards, COA standards, ORR requirements, and HIPAA.
• Direct client service delivery includes but is not limited to the following case management duties: conducting assessments in person or on the phone, developing and implementing treatment plans, assessing risk and safety needs for possible sponsors regarding home studies or follow up services, and providing appropriate referrals.
• Completes data entry tasks associated with tracking measurable outcomes and management of staff performance.
• Completes necessary daily, weekly, monthly, quarterly, and annual reports.
• Participates in on-call rotation for the facility, and routinely attends training opportunities as required by the program and professional license.
• Manages and facilitates an individual caseload of 1- 2 client cases for which documentation and compliance will be in order. Completes documentation of client progress within required timeframes; maintains client records in accordance with regulatory/agency standards.
• Ensures the Case management staff participates in and executes abuse risk management responsibilities, as recommended by Presidium, state and professional licensing boards, and ORR/DUCS.
• Provides guidance and supervision of Case Managers. Monitor performance, provides training and development.
• Trains new case managers and staff. Provides administrative oversight for the Case Management responsibilities assigned to the SMHC case management team, including ensuring productivity and quality assurance targets/goals, documentation review, and audits of records. Manages, develops, and updates documentation, tools, and systems used to gather and report on services rendered. Offers guidance and recommendations during weekly staffing of cases with treatment team members as chair of coordinating meeting and services discussed through participation and attendance. Contributes to the development of on-going discharge planning for clients as their case develops for release from St. Michael's Home for Children Program. Ensures the SMHC case management team meets all documentation requirements.
• Attends Stakeholders meetings hosted by ORR and appointments as needed through ICE, private attorneys, and consulate officials for coordination of services.
• Perform other duties as required by supervisor.

The Expertise We're Looking For

• Bachelor’s Degree
• Three (3) years progressive employment experience that demonstrates supervisory and case management experience
• One (1) year employment experience providing child welfare services to CPS, vulnerable, or at-risk youth populations
• Bilingual in Spanish in English.
• Valid Texas Driver’s License

The Skills and Assets You Bring, and More

• Experience providing presentations and trainings
• Flexible and effective team player, able to adapt to changes and a busy workplace environment
• Ability to work with diverse communities
• Ability to safely drive and transport clients on agency vehicles
• Ability to appropriately handle and maintain confidential information
• Demonstrate knowledge and understanding of professional boundaries with children in care, staff, and volunteers
• Excellent organizational skills and an ability to self-motivate
• Excellent written/verbal communication and people skills
• Intermediate knowledge of MS Office: Word, Excel, Outlook and navigating the Intranet
• Ability to work under pressure, address multiple priorities and meet deadlines

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Catholic Charities is an equal opportunity employer.  We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.  Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.