Family Assistance | Case Worker

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

Case Worker is responsible for completing Intakes and providing supportive services, information and referrals, and general case work services to clients. responsible for maintaining client information in accordance with agency policies and gathering and reporting outcome data in ETO and other data entry systems. Responsible for providing direct services to individuals seeking rental and utility assistance. The successful candidate will have strong interviewing skills, be able to work with diverse populations in crisis, will demonstrate compassionate and caring service provision and will be comfortable working within the mission and vision of the Catholic Charities agency.

What you Deliver

• Provide direct client services including, but not limited to, rapport building, client intake and eligibility determination, assessments, individualized appropriate information and referral, advocacy, and case monitoring. Participate in regular team case consultation sessions when appropriate.

• Maintain accurate and timely documentation in client database/files in compliance with agency policies and guidelines, including, intake and assessment, case notes and other documents as required by funding sources and agency policy. Ensure the proper security of client records and confidentiality in compliance with agency standards.

• Assist Supervisor and other program staff with accurate and timely program reporting of outputs and outcomes, reports for funding agencies and ensure data is entered correctly into any and all databases.

• Perform other duties such as participating in staff retreats, United Way events, agency fairs and speaking engagements, assisting with special organization projects/events.

• Collaborate with other social service agencies to coordinate client services.

The Expertise We're Looking For

• High School Diploma or GED

• One (1) year of experience working in a social service agency

• Bilingual in English and Spanish

• Valid Texas Driver’s License

   

The Skills and Assets You Bring, and More

• Ability to respond compassionately to the poor, terminally ill, homeless and crime victims while maintaining appropriate and professional boundaries.

• Knowledge of case management and behavior appropriate to professional office settings.

• Demonstrated knowledge of community resources for the populations served.

• Strong Interviewing skills.

• Ability to work with diverse populations in crisis situations.

• Must be able to practice and maintain client/program confidentiality, while maintaining time function. as a collaborating staff/team player.

• Ability to handle multiple tasks.

• Knowledge of Microsoft Office: Word and Excel.

   

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Catholic Charities is an equal opportunity employer.  We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.  Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.