Refugee Resettlement | Lead Case Manager

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

Refugee Resettlement assists in helping create a home-away-from-home, we assist government-approved refugees in becoming self-sufficient through cultural orientation, job development, family reunification and resettlement.

Join the Refugee Resettlement team as a Lead Case Manager. The Lead Case Manager is responsible for working with clients participating in the refugee resettlement programs. Duties include conducting intakes, assessments, and providing quality case management services for all assigned cases. The Lead Case Manager position will also be responsible for training new case managers, being a resource of program knowledge for other staff, and assisting with reports and data collecting for the department. The successful candidate will display strong leadership skills, dignity and respect toward both staff and clients, show initiative while balancing multiple responsibilities, and be able to work independently while following up on assigned cases.

The Expertise We're Looking For

• Associate degree

• Two (2) years of experience in a social service setting or case management

• Valid Texas Driver’s License

The Skills and Assets You Bring, and More

• You have the ability to give presentations to an audience.

• You have mastery of core subject areas: Math, English/Language Arts, Writing, Science, and Social Studies

• You are sensitive to the needs of refugee populations

• You demonstrate success in dealing with a variety of people

• You have the ability to handle confidential client information

• You have previous tutoring experience is preferred.

What you Deliver

• You work with supervisor to build and maintain successful case management team including regular contact with all enrolled clients, and tracking progress of clients toward completion of goals on service plan.

• You provide guidance, mentorship, and support to Case Managers to enhance their professional development. Assist in the onboarding process for new Case Managers and ensure they receive comprehensive training. Serve as a source of knowledge for other staff members regarding case management and grant requirements.

• You assess client eligibility for program services, complete intakes, and create individualizing service plans. Provide services identified on service plan in a timely manner. Make necessary referrals within the agency and outside of the agency, as needed. Ensure that services are provided in accordance with LEP policy.

• You maintain client files, updates case notes, and ensures that all client information and activities are tracked in Client Track as well as Refugee Management Solutions.

• You represent Catholic Charities at events with other local resettlement agencies, churches, and community organizations.

• You document all contacts and services in client case files and maintains case note logs. Completes all required reports related to case management.

• You perform other duties as assigned, such as assisting with outreach, training volunteers and interns, assisting with airport pick-ups, assisting with projects, etc.

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Catholic Charities is an equal opportunity employer.  We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.  Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.