The Account Manager is responsible for the client’s overall satisfaction and return on investment of Claritas product and services.  The Account Manager will do this by acting as the lead point of contact for assigned clients, will service, and support the client’s daily projects, provide analytics and presentations, and will support the implementation of their Claritas licensed products and services. 

• Renew existing solution and upsell existing contracts within current book of business 
• Assist Account Development Team with strategic account plan for each client/account 
• Build new and maintain existing client relationships 
• Responsible for Salesforce Administration and daily Salesforce Updates 
• Maintain forecast pipeline for accurate revenue forecasting and calls
• Manage and service clients in alignment with account plan prepared by Account Team 

Required:

• Bachelor’s degree in Business, Marketing, Business Analytics, or related field
• 5+ years of experience in customer service, preferably with major media partner or attribution provider
• Understanding of Marketing, Digital, CRM, Direct Marketing, Data Analytics, Agency, Advertising, or related field experience
• Digital Marketing concepts and firm understanding of digital ecosystem
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite
• Excellent collaborative and influencing skills
• Desire to work in a team environment
• Excellent organizational skills with high degree of attention to detail   
• Excellent ability to manage multiple projects and meet deadlines

Highly preferred:

• Working knowledge of how digital attribution works in the audio or CTV space
• Experience with Sales and Marketing automation tools and environments such as Salesforce