VP - IT Operations and Infrastructure

How to apply: Complete an Online Application at our website www.capedcu.com for the specific job opportunity that interests you. Resumes are not accepted in lieu of an application.

* This position will be partially remote, with the expectation of being in the office in person on a rotating basis after a training period.

Role: The VP of IT, Operations & Infrastructure promotes member financial well-being through ensuring the IT Operations and Infrastructure team is providing the ultimate member and employee experience through monitoring the day-to-day operations of the department and guiding the team. This position is responsible for the strategic planning of the infrastructure, IT operations, and cybersecurity needs of the credit union in alignment with the business objectives and collaborates with the Chief Information Officer and other stakeholders on strategies for the most efficient use of applications and workflows to better meet the credit union's mission and business objectives.

Pay: The pay for this position is $142,987.50 annually. 

Essential Functions & Responsibilities:

• Sets the strategic direction for the department through collaborating with the Chief Information Officer and other credit union leaders on hardware, software, network, and security needs for the credit union. Provides input on procedures, techniques, and standards to implement new and/or improved ideas to increase effectiveness, service sensitivity, and productivity over span of influence.
• Assists with developing and/or planning internal and cross-department initiatives.
• Oversees the operations of multiple positions through monitoring and tracking overall functions that ensure staff are making appropriate decisions and operating within established credit union policies, procedures and applicable compliance regulations. Reports performance of departments and direct reports to Chief Information Officer.
• Possesses strong organizational and project management skills.
• Researches and negotiates 3rd party service vendor contracts to optimize relationship profitability.
• Ensures current and new employees have received needed training to be confident in job functions.
• Recommends and facilitates coordination of cross-department trainings as needed to overcome knowledge gaps across the credit union.
• Coaches and motivates direct reports and their team members to achieve department goals and objectives including sales, service, production, and efficiency goals.
• Researches and maintains a thorough knowledge of Information Technology Infrastructure and Operations policies and procedures, cybersecurity developments, keeps up to date on regulatory changes, and maintains familiarity of new IT product and service trends.
• Must have highly effective verbal and written communication skills. Maintains clear channels of communication with the Chief Information Officer, other IT staff, and credit union employees at all times to facilitate an efficient working environment and project deployment.
• Maintains knowledge of all Credit Union products, services, and promotions.
• Contributes to efficient Credit Union operations by performing other job-related duties as assigned.

Knowledge and Skills:
Experience: Eight to ten years of similar or related experience.

Education: (1) Bachelor's degree in Information Systems-related field required, (2) Industry-recognized IT certifications desired.

Critical Job Competencies:
EPIC - Overall Core Values: Employees are empowered by being held accountable in their responsibilities and exhibit EPIC in Empowering Members by educating in financial solutions; Professionalism in all aspects of Member service both externally and internally; Innovation in delivering member products and services and in job performance by looking for efficiencies to better serve our members both externally and internally; and, Collaboration in listening and learning about the Members needs and collaborating to fill those financial needs as well as collaborating with internal members to best serve our Members.

• Building a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
• Coaching: Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.
• Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.

Very Important Job Competencies:

• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization and individuals effectiveness.
• Developing Others: Planning and supporting the development of individuals skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
• Innovation: Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and/or remain in a stationary position; use hands to finger, handle, operate, input or feel; reach with hands and arms in any direction; talk, communicate, converse, exchange information and hear; balance, kneel, walk and stand, occasionally moving and traversing; and will frequently use a computer and/or phone. There may be repetitive motions, making substantial movements of the wrists, hands, and/or fingers. The employee needs the ability to wear personal protective gear correctly. This is considered sedentary work: exerting up to 10 to 25 pounds of force occasionally and/or a negligible amount of force frequently or consistently to lift, carry, push, pull or otherwise move objects, including the human body. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes and/or seasonal brightness through windows. This position may involve periodic stressful conditions. The Credit Unions business days are Monday through Saturday between the hours of 8:00 a.m. to 6:30 p.m.; however, this position may occasionally require an adjusted work schedule, overtime, and to include evening/weekend hours. The noise level in the work environment is usually moderate.

Disclaimer:
NOTICE: This job description does not create a contract of employment and at all times your employment, if any, remains at will. This job description also in no way limits the duties to be performed by the employee, which may be assigned or modified from time to time by Capital Educators Federal Credit Union. Please know that Capital Educators Federal Credit Union is an Equal Employment Opportunity Employer and all decisions regarding employment including hiring and promotion are based on the individual meeting the essential functions of the job, with or without reasonable accommodation, and without a direct safety threat or undue hardship.