Remote Inbound Care Coordinator

About Us:
Join our elite team of Clinical Inbound Specialists at ChartSpan, where we handle incoming clinical calls and play a crucial role in providing exceptional patient care. We're seeking a highly motivated clinician to join our esteemed Clinical Inbound Team.

Overview:
A Clinical Inbound Specialist at ChartSpan goes beyond merely answering incoming calls. They are instrumental in ensuring the seamless operation of our daily activities. Check out the comprehensive list below to see the pivotal contributions of our Clinical Inbound Specialists

Key Responsibilities:

• Call Management & Patient Engagement 

  • Respond promptly to all incoming patient inquiries via phone, email, or live chat. 

• Patient Care Support:

  • Assist in triaging patient clinical issues and connecting patients with a nurse promptly.

  • Review and handle other patient-centered ancillary tasks such as reviewing and transcribing medical records, addressing and sourcing additional patient resources, and resolving urgent patient account matters.

• Collaboration and Assistance:

  • Support Provider Relations Specialists as needed with patient and provider communication 

  • Assist Triage Nurse Team and Pharmacy Technicians in obtaining the necessary information for triage assistance and medication refills 

  • Obtain and send record requests via fax, ensuring accuracy and efficiency.

Performance Metrics:

• Timeliness in call answering and additional patient inquiries via email or live chat (team and individual evaluation).

• Call Answer Rate.

• Idle Time.

• Average After-Call Work Time.

• Quality Scores.

• Hours worked and attendance.

Qualifications:

• Adherence to attendance policy.

• Excellence in following established clinical protocols and procedures.

• Demonstrative quality scores reflecting clinical excellence.

• Ability to work the assigned inbound schedule.

• Flexibility and adeptness in switching tasks effectively.

• Eagerness to assist fellow co-workers and contribute to team success.

• Current license as a CNA, CMA, or RMA.

Join us in our commitment to delivering outstanding patient care and making a meaningful impact in healthcare.