Rolling Plains Management Corporation is seeking a qualified candidate to fill a Client Services Specialist position in our Wichita Falls Texas Workforce Child Care Services Program Office. This is a full-time hourly position that reports directly to the Client Services Manager. The normal work hours are Monday- Friday 8:00am-5:00pm but could vary depending on heavier workloads or trainings/meetings. This position entails mainly specific tasks that are mostly routine in nature but require the ability to work with others to accomplish goals and objectives.
Workforce Solutions Child Care provides financial assistance to eligible low-income families for childcare services. Workforce Solutions Child Care also provides the public with information about choosing quality childcare and assists families to locate other community resources as needed. The program also works to improve the quality of child care in the region by providing training and training resources to early childhood programs.
The Client Services Specialist determines eligibility for families requesting services. The Client Services Specialist assesses the family’s childcare needs and follows current eligibility guidelines to enroll the family in childcare services. This position is responsible for all paperwork, data entry, and file management of assigned cases. The Client Services Specialist must be able to perform the job duties with a positive attitude and serve current and prospective clients in a professional manner. To perform this job successfully, an individual must be able to perform each essential job function listed below satisfactorily.
Essential Job Functions
- Accept and coordinate referrals for childcare.
- Accurately determine eligibility of families for service and maintain appropriate eligibility documentation.
- Provide information relative to quality childcare to assist parents in making informed choices of childcare arrangements.
- Enter client information into the automated system.
- Accurately communicate program information to the parent, educate parents about their rights and responsibilities, respond to parent complaints, and assure that the needs of parents and children are met.
- Track and process client redeterminations.
- Terminate childcare services as needed.
- Maintain a high level of client satisfaction with conflict resolution, advocacy, and exemplary customer service practices.
- Enroll eligible children for services.
- Promote and ensure parental compliance with terms of the Personal Responsibility Agreement involving sanctions as warranted.
- Ensure Parental Choice.
- Authorize payments to eligible SACC providers with appropriate documentation.
- Assess parent share of costs accurately.
- Maintain adequate documentation in each client file to support changes, manage intake, and referrals for special direct childcare programs and initiatives.
- Maintain knowledge of current eligibility guidelines, funding guidelines, and departmental policies; apply guidelines and policies to individual cases.
- Communicate the waiting list process to clients.
- Maintain a productive work environment.
- Notify your supervisor of any real or perceived problems.
- Ensure confidentiality of clients, potential clients, children, and co-workers.
- Focus on self-growth and continuous improvement.
- Ensure that clients of all races, religions, family backgrounds and cultures are treated with respect and consideration.
- Establish, maintain, and foster positive and harmonious working relationships.
- Arrive at work, on time, ready to work scheduled hours.
- Must be aware of the legal and professional responsibilities about reporting suspected child abuse and neglect by parents, staff members, and others, in accordance with the provisions of Federal, State, or local law.
Other Responsibilities or Job Requirements
- Refer suspected fraud or misuse of funds to immediate supervisor or other management.
- Ensure that any on-the-job accidents are reported immediately and followed-up with appropriate forms.
- Ensure work time is submitted accurately and timely in payroll system.
- Comply with Quality Assurance staff’s deadlines and instructions for case file corrections.
- Attend meetings, trainings, and workshops as specified by management.
- Work effectively and efficiently in a deadline driven atmosphere.
- Communicate positively with parents, primary caregivers, and childcare providers.
- Work independently and cooperatively, using good time management skills and flexibility.
- Use all basic office equipment in an efficient and effective manner.
- Make accurate math calculations.
- Keep work area clean and well maintained.
Rolling Plains Management Corporation offers an excellent benefit package to include medical, dental, vision, FSA dependent care and life insurance coverage at no cost to the employee, with voluntary benefits to include Critical Illness, Accident, Long Term Disability and Voluntary Life insurance. The company also offers a matching 401K plan, sick and vacation leave, and 14 paid holidays with an excellent team and work environment.
Rolling Plains Management Corporation is an equal opportunity employer.
