AIR FREIGHT EXPORT MANAGER: Manage and drive performance of a team of Export specialists (agents and supervisors) to ensure customer and operations requirements are met or exceeded.
Key Responsibilities:
- Organizes, plans, and facilitates the day-to-day work of a team of Air Freight Export Operations Specialists
- Acts as subject matter expert; quickly identifies and resolves any operational issues in a timely manner to ensure quick resolution and customer satisfaction
- Ensures handling of required Export documents according to regulations and internal procedures
- Responsible to ensure customer’s needs, requirements, and KPIs are met or exceeded
- Creates, builds and maintains excellent relationships with key suppliers both internal and external
- Continuously monitors supplier performance and develops improvement plans when required
- Identifies training needs and opportunities to develop a highly skilled functional department
- Responsible for planning and executing successful implementation of new customers as well as support sales process and visits as necessary to achieve growth targets
- Drives continuous improvement in process flows for Air Export work streams
- Responsible Assisting with department P&L
- Drives continuous improvement process (CIP) initiatives within area of responsibility
- Supports sales process and customer visits as necessary to achieve growth targets.
- Leads locally related vendor matters in conjunction with Product to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions
