*We are not currently hiring for this position but we are always on the lookout for potential candidates. Submit your resume and we will reach out if your application matches a new opening.*
An Account Coordinator is responsible for ensuring TJA’s commitment to transparency, proactive communication and attention to detail are executed to the highest possible standard.
An Account Coordinator supports the activities of the Account Managers and Client Services team.
Job Responsibilities:
- Supporting a portfolio of clients, under the supervision of other Account Management team members, including owning the client relationship, managing the client budgets and execution of the agency commitment outlined in the scopes of work
- Understanding all facets of the client engagement including details of the scope of work, project plan, and critical path
- Understanding the right agency resources to fulfill each deliverable within the client’s scope of work
- Ensuring the right agency resources are involved in conversations, proofing of client work and meetings
- Facilitating internal communication
- Communicating effectively with the client and knowing when to engage senior resources
- Thoughtful, articulate emails
- Timely replies or acknowledgements when more time is needed to respond
- Knowing when to pick up the phone vs. sending an email vs. meeting in person
- Decoding client emails to understand what they really need
- Knowing the right questions to ask to get clarity
- Understanding every step of the TJA process as it relates to client management, billing and delivery of client work
- Taking thoughtful, detailed notes from client meetings and sharing those findings with the appropriate resources in a timely manner
- Developing clear and thorough action items from internal and client meetings and sharing with the appropriate resources in a timely manner
- Supporting team members across the agency by strictly adhering processes and ensuring the appropriate documentation is in place
- Creating harmony among internal teams
- Being a problem-solver who engages critical thinking when attacking to-do’s
- Being knowledgeable about the industry, evolving trends, and all disciplines within the agency
- Being a representative of the agency in the outside world
