Intake Specialist (Bilingual)

The Intake Specialist, under the supervision of the Program Manager, initiates and completes intake assessments, including conducting brief clinical assessments for children, youth, and adults. Site locations can be in the office and/or in the community.

The Parent Assistance Center (PAC) operating within the Family Involvement Center (FIC) provides initial information to the Intake Specialist from families interested in obtaining services from FIC.

The Intake Specialist is responsible for:

• Collaboration with PAC to update intake status, i.e. completed, rescheduled, no-showed, or cancelled.
• Appointment confirmation protocol with identified service recipient.
• Completion of all admissions and screening paperwork, ensuring forms have been filled out and appropriate signatures obtained.
• Completion of Behavioral Health Assessment interview, to include gathering of medical, physical, and mental health history and identify special requirements and needs with identified service recipient.
• Identification and documentation of needs and development of a Clinical Summary indicating a diagnosis for the recipient.
• Collaboratively working with the individual and/or family in developing a Support Plan for achieving progress to include the development of Needs Statements and Objectives.
• Submission of all intake documentation in a timely manner, according to AHCCCS/ADHS/Agency standards.
• Assisting individuals and families in identifying their service goals.
• Willing to self-identify as a peer and work to assist other individuals on their personal journey navigating multiple systems.
• Assessing the level of progress, need, behavior and/or circumstances to update the individualized service plan in collaboration with the service recipient, to include acquiring the service recipients review, and approval.
• Collaboration with representatives from community-based organizations, child-serving systems, parent/caregiver and other team members involved in the families’ care.
• Acting as liaison between organizations, service providers and stakeholders associated with the FIC recipient to connect recipients to resources in the community and aiding them in engaging with identified resources.
• Attending meetings, court proceedings, classes, groups, or other activities with the parent/caregiver.

Job Expectations

• Knowledge of the DSM 5 and diagnostic criteria.
• Exceptional communication skills. 
• Strong organizational skills to manage patients or clients and their myriad needs. 
• Completion of required documentation within acceptable standards as determined by the Director.
• Document all communication and/or contact with the parent/caregiver including any activities associated with or on behalf of the FIC recipient.
• Responsible for meeting productivity, quality and supervision standards as determined by the agency.
• Respects and sets appropriate boundaries with families, community members, professionals, and co-workers.
• Represents FIC mission and values with all stakeholders.
• Understands and adheres to all internal policies and procedures, training expectations, and AHCCCS covered guidelines.
• Plans and organizes professional schedule to meet established deadlines.
• Manages multiple priorities with strong attention to detail.

Must be flexible with taking on various and tasks as assigned.

• 1-2 years of experience.

• Must meet the requirement to function as a BHT, or BHPP.
• Must be at least 21 years old.
• Associate or bachelor’s Degree REQUIRED.
• Must have strong verbal and written communication skills. 
• Must be able to obtain fingerprint clearance through the Arizona Department of Public Safety (if applicable). 
• Must have a valid driver’s license, clean driving record, reliable transportation and proof of registration and insurance as required by the Law in Arizona. 
• Must have the ability to travel up to 50 percent of the time in assigned geographic area.
• Must be familiar with using Microsoft Office (Word, Outlook). 
• Requires adequate writing and typing skills to complete and submit necessary information and communication effectively between coworkers, external services and for/about the parent/caregiver. 
• Must be flexible and willing to work at times when the family is available which may include evenings and weekends.
• Must be able to take on multiple job roles and tasks as assigned.