Join us as part of our Sales Team for
North San Diego County’s premier wedding venues!
Apply Here: Southern California Wedding Venues by Trademark Venues
Earn Bonuses!
What does Trademark offer?
Vibrancy, resiliency, and growth are what you will find at Trademark Venues and its affiliated companies. From our restaurant concepts to our wedding and catering operations, Trademark creates the new and stays at the forefront of amazing customer experiences. Engaging with your team to ensure fun and meaningful work is the last piece of the puzzle you will help to complete as you grow your skills and potential. There is limitless potential to be seized.
More importantly, Trademark offers to all the support of a team, including leadership, that is actively engaged in exceeding the expectations of our clients and co-workers, collaborating every day to improve, and treating each other with respect and compassion.
Trademark also offers medical, dental, and vision insurance, 401k, generous incentive programs for select positions, and more.
About This Role
As the Client Relations Representative, you will be the main point of contact for our clients, ensuring our clients have a positive and fulfilling experience with our products/services. You will be responsible for gathering feedback, collaborating with various internal teams to address client needs and concerns to enhance overall client satisfaction and experience. Energy, enthusiasm, the ability to execute, and passion for the work, the people, and the customers are key to achieving success in this role.
Responsibilities May Include:
- Act as primary contact for assigned clients and building lasting relationships
- Understand client needs and communicate them to internal teams
- Resolve client issues an ensure timely resolution of problems
- Provide product/services information and assistance to clients
- Collaborate with event planning and marketing teams to identify opportunities for upselling or cross-selling
- Prepare and present reports on client satisfaction metrics
- Stay up-to-date on industry trends and company offerings
- Partner with leaders throughout the organization to drive operational efficiency and exceptional customer experiences
- Other duties as assigned
Experience:
- Minimum 1 year of experience in a customer service or customer experience role required
- Minimum of 3 years in sales position required
- Experience in the event planning or hospitality industry preferred
Knowledge/Skills/Abilities:
- Strong communication and active listening skills
- Ability to empathize with clients and understanding their needs
- Strong problem-solving abilities and a proactive mindset
- Familiarity with CRM software and data analysis tools preferred
- Knowledge of Microsoft Office (Outlook, PowerPoint, Word, Excel)
- Must be able to travel between local venues
- Ability to lift/carry up to 35 lbs.
- Able to work work some holidays, evenings, and weekends
Trademark Core Behaviors
- Superior Service
- Team Trademark
- Extraordinary Empathy
- Ethics by Example
- Remarkable Resilience
About Trademark Venues
For more than 20 years, Trademark Venues and its team have provided the best in premier weddings in Southern California. Starting with one venue in 2000, Trademark Venues has grown to seven wedding venues, a beautiful client services hub, an amazing restaurant, and Myrtle, our gorgeous growing ground. We are pleased to have the ability to offer these hospitality services to our wonderful clients and customers. Creating unforgettable experiences regardless of the services offered is what we do. Just as importantly, we are pleased that our growth enabled us to employ more than 280 area people and contribute to programs supporting our communities.
Trademark Venues, LLC is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.
