Room Attendant

Job Description

Position Summary: Room attendant is dedicated to providing a consistent and exceptional guest experience by ensuring all guest expectations of guest room cleanliness and service standards are met and or exceeded. Maintain a clean and welcoming work environment at all times including Heart of House and guest areas while demonstrating a courteous, warm and professional attitude.

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Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Complete daily assignment within an 8-hour period.
2. Clearly able to assist guests with Embassy Suites Brand Programs.
3. Clean and maintain all guest rooms and surrounding section areas including doors, frames, walls, baseboards to Embassy Suites Brand standards.
   1. Ensure all rooms are completed to Embassy Suites Brand Standard
      1. Departure, Stayover
   2. All defects are reported through Quore
4. Load and organize room attendant cart.
5. Maintain a clean and organized cart.
6. Maintain a clean and organized Heart of House work area including floor linen and storage lockers.
7. Exercise safe work practices within job function based on company guidelines at all times
   1. Slips and falls
   2. Proper Lifting
   3. Chemicals
   4. PPE Personal Protective Equipment
   5. Blood Borne Pathogens
   6. Sharps/broken glass
   7. Life Safety
      1. Secure guestrooms
      2. Work with doors closed
8. Adhere to all guidelines pertaining to lost and found and suspicious activity.
9. Adhere to appearance standards and guidelines

Qualifications:

Education: High School or GED is preferred

Experience: Prior Housekeeping experience is preferred, but not required.

Hours Required: Must be able to work holidays and weekends. Hours may vary based on occupancy levels and hotel needs.

Other Requirements:

• Ability to clearly understand and communicate with guests
• Must be able to complete a minimum of 16 room credits
• Ability to push, pull, lift minimum of 50 lbs.
• Ability to push/maneuver cart of up to 250 lbs.
• Ability to bend, kneel and stretch
• Ability to walk/stand for extended periods of time
• Free motion of arms, above waist

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.