When you become part of our team, your career opportunities are endless. We offer our team members competitive compensation and world-class benefits. Our culture is easy to live, but hard to describe come see exactly what it means to be a part of High Point Networks.
High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout North Dakota, South Dakota, Minnesota, Montana, Nebraska, Oklahoma, and Colorado. No matter where your business is located within the United States, we have you covered.
Job Summary
The Network Engineer is responsible for the design and implementation of network infrastructure in customer environments, ensuring networks are running smoothly, upgrading networks to provide maximum performance as well as providing technical assistance to team members with system and network requests. The ideal candidate is interested in keeping up with current technologies, trends and best practices through educational opportunities, personal networks, and professional publications. You will be part of an engineering team responsible for the design and realization of scalable, highly available and maintainable solutions for High Point Networks clients.
Essential Duties and Responsibilities
• Install, configure, and support LAN and WAN network equipment, knowledge of STP/RSTP/MSTP, OSPF, VRRP, 802.1x, switch stacking, multi-chassis LAG, QOS desired
• Install, configure, and support enterprise wireless solutions, knowledge of controller-based and cloud solutions desirable
• Install, configure, and support NGFW security solutions, including monitoring and management platforms
• Ability to troubleshooting complex multi-vendor network issues in LAN and WAN networks
• Assist with helpdesk support tickets and work directly with end users to resolve technical issues
• Remote access solutions supporting IPSEC VPN and SSL-VPN, MFA experience desirable
• Document network implementations in accordance with company standards
• Minimum 3 years related experience
• Other duties as required
Additional Duties and Responsibilities
• Ability to work in a team and communicate effectively
• Escalate service or project issues that cannot be completed within agreed service levels
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses as it occurs
• Understand processes by completing assigned training materials
• Work through project tickets and phases as assigned by a Project Manager
• Enter all work as service or project tickets into company ticketing system
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
• Participate in an on-call rotation
Knowledge, Skill and Abilities Required
• Diagnostic skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment
Knowledge of Technologies Desired but not Required
• Palo Alto Networks: PCNSA, knowledge of Prisma Access and XDR solutions
• Aruba Networks: ACSA/P, ACCA/P, ACMA/P, ACDA/P, Aruba Central
• Juniper Networks: JNCIS-ENT, JNCIS-SEC
• Extreme Networks: EXOS/VOSS, CloudIQ
• Sonicwall: CSSA
• Fortinet: NSE4+
