Member & Donor Information Specialist

Founded in 1876, the Appalachian Mountain Club (AMC) (www.outdoors.org) is the oldest conservation and recreation organization in the United States. AMC’s mission is simple yet powerful: foster the protection, enjoyment, and understanding of the outdoors. Supported by 90,000 members and with 11 chapters from Virginia to Maine, AMC works to conserve the mountains, forests, waters, and trails of America’s Northeast and Mid-Atlantic regions.

Position Overview

The Member and Donor Information Specialist (MDIS) plays a vital role in ensuring a high-level of service to AMC’s members and donors by managing accurate gift processing, maintaining data integrity, and providing exceptional customer service. As a part of AMC’s Development Team, the MDIS is responsible for processing membership payments, donations, and subscriptions, while collaborating across departments to ensure consistent data quality and efficient operations.

This full-time position reports to the Assistant Director of Development Operations and is based at AMC’s Boston headquarters, with an option for a flexible hybrid schedule that balances in-office time with working from home.

What You’ll Be Doing at AMC:

• Ensure quality and accuracy of member and donor data in Salesforce, becoming AMC’s expert on gift entry, opportunities, fund codes, and subscription processes.
• Process and sort Development mail and coordinate accurate and timely gift processing with the Gift Processing Associate.
• Coordinate, process, and reconcile a variety of donations and pledges, including annual fund, monthly giving, memorial and honorary gifts, restricted contributions, matching gifts, and corporate/foundation grants.
• Support Contact Service Center staff by providing guidance on resolving member and donor inquiries and escalating complex issues when necessary.
• Administer the Trailblazer (monthly giving) program, maintaining active memberships, sending credit card update reminders, conducting personal follow-ups, and providing annual gift summaries.
• Manage data integrity processes, including contact information updates, duplicate elimination, and address standardization.
• Handle donor correspondence related to matching gifts and member/donor transactions.
• Partner with Assistant Director of Development Operations to streamline gifts processing and acknowledgement procedures, maintain strong lines of communication, and develop approaches to manage unusual gifts and grants.
• Coordinate with Finance to reconcile donations, manage refunds, and maintain general ledger protocol.
• Maintain subscriptions from libraries and ensure data integrity of Appalachia Journal subscriptions.
• Serve as a Salesforce ‘power user,’ contributing to updates in the Salesforce procedure and data governance manual.
• Manage gift processing from workplace giving portals (e.g. United Way, CFC, Earthshare, Benevity, etc.), stock gifts, wire transfers and grants

What AMC is Looking For:

• 3+ years of data entry or database management experience, with a demonstrated growth in responsibilities.
• Excellent organizational, interpersonal, and communications skills, with a strong commitment to high-level customer service.
• Strong attention to detail, accuracy, and ability to work efficiently in a fast-paced environment.
• Proficiency in Salesforce or similar CRM systems strongly preferred.
• Ability to work independently while maintaining collaborative relationships.
• Strong commitment to maintaining confidentiality, especially relating to donor information.
• Passion for AMC’s mission and interest in protecting, conserving, and enjoying outdoor spaces.

If you have a love for the outdoors and a desire to make a meaningful impact through data excellence and donor service, we encourage you to apply!

What AMC Can Offer You

Salary: $47,362 -$63,986

We are committed to fair compensation practices. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, competencies, and geographic differential relevant to the position, and will be discussed during the interview process.

Benefits

· Health Plan: Generous employer contributions through Blue Cross Blue Shield Massachusetts with optional vision and dental.

· Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability.

· Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.

· Retirement: 403(b) with 4% matching employer contributions and a vesting schedule. This benefit increases with tenure.

· Paid Time Off: up to 4 weeks of Paid Time Off and up to 11 paid company holidays at hire. This benefit increases with tenure.

· Other Team Member Perks:

· 30% discount on AMC Merchandise Free Annual AMC Membership

· 10 Free nights at AMC locations

· Educational Assistance

· Pro deal discounts on equipment & gear and more!

To Apply:

Please include a resume and letter of interest. No phone calls or agencies please.

AMC encourages all interested candidates to apply, even if they do not meet every listed qualification. If you have a passion for the outdoors and believe your skills and experiences align with this role, we welcome your application.

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility that serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.