Salesforce Solutions Lead

The Appalachian Mountain Club (AMC) is seeking an experienced and results-driven Salesforce Solutions Lead who can partner closely with cross-functional teams to execute and deliver AMC’s CRM and strategic priorities. This role is pivotal in AMC’s digital transformation, ensuring successful positioning of Salesforce CRM and related initiatives to deliver on our mission to get more people outdoors. 

 The ideal candidate will have a demonstrated record of success in improving processes and adoption of CRM solutions built on the Salesforce platform. 

This is an important moment at The Appalachian Mountain Club. We are at the beginning of a journey to transform and scale our technology and processes to better meet the needs of our members, volunteers, and constituents. Having modern, versatile, easy to use technology is critical to our mission to get more people outdoors.  

Reporting to the Director of Enterprise Applications, the Salesforce Solutions Lead will be responsible configuring, supporting, and maintaining the Salesforce and related CRM systems, including Salesforce Sales Cloud, NPSP, Marketing Cloud, Service Cloud and other related constituent management systems, including configuring new functionality within the system, troubleshooting and monitoring. The Solutions Lead will support and maintain custom functionality built on the CRM platform, such as AMC’s community sites, which manage volunteer and staff led activities within the CRM platform. 

The Solutions Lead will be responsible for driving ongoing feature enhancements, supporting evolving business needs, and managing the relationship with our Salesforce systems integrator, development, and 3rd-party application partners. Working within Technology team and with colleagues across the organization, the Solutions Lead will ensure AMC’s CRM ecosystem capitalizes on Salesforce’s full features and benefits. You will act as a Salesforce subject matter expert and driver of digital transformation, in collaboration with internal and external teams, including software vendors when necessary. The Solutions Lead will be responsible for executing the day-to-day configuration and improvement of the CRM platform.  

This role involves participating in the overall AMC project and communication processes including planning, dependency management, and workflow planning. You will assist with the full development life-cycle from technical design to development, testing and deployment. 

If you’re looking for a dynamic opportunity that will shepherd AMC’s technology into our next 150 years, we’d love to talk to you! 

WHAT YOU'LL BE DOING AT AMC 
 

• Develop, implement and maintain complex Salesforce solutions, including custom objects, Apex classes, and Lighting Web Components. 

• Create and optimize Salesforce Flows and process automation to improve business processes. 

• Partner with technology and cross functional teams to develop and refine enterprise-wide Constituent Relationship Management (CRM) systems, processes, and data structures informed by AMC strategy, business needs and industry best practices. 

• Work closely with internal and external partners to shepherd various types of CRM technology initiatives from inception through completion. 

• Configure and maintain the Salesforce instance and applications: manage fields/relationships, workflow rules, page layouts, security, validation rules, email, custom buttons/links, integrations, data management, integrity, and validation. 

• Assist with administrative functions including user account maintenance, reports and dashboards and workflows.  

• Facilitate training new users and grow the CRM and Salesforce skill set across the organization.  

• Ensure data security is enforced using roles, profiles, and sharing rules.  

• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.  

• Support third-party CRM applications and integrations. 

• Troubleshoot, analyze, correct and prevent recurrence of issues, managing the intake, triage and resolution process for CRM-related Service Requests. 

• Help identify systemic issues, process problems, and other risks and work with the appropriate colleagues to find resolutions. 

• Maintain and support development, test and staging environments 

• Assist with CRM software upgrades, including analysis, configuration and testing. 

• Utilize Agile or other appropriate methodologies to manage project workflows, ensuring flexibility and adaptability to changing project requirements and superior documentation. 

• Provide regular updates and reports on progress of projects and initiatives, ensuring transparency and alignment with stakeholders' expectations. 

• Actively seek out, track and escalate impediments to stakeholder business processes and barriers to project completion. Identify red flags and key risks, escalating as necessary. 

• Provide backup support to fellow IT colleagues for other AMC applications as required. 

• Communicate effectively and drive a free flow of information with and among stakeholders on all matters. 

• Other responsibilities as assigned.  

WHAT AMC IS LOOKING FOR 

• 5+ years of experience as a Salesforce CRM solution developer, lead, or architect, with Nonprofit Success Pack (NPSP) experience, preferably including Marketing Cloud, Experience Cloud, and 3rd-party platform applications and integrations. 

• Extensive experience with Salesforce technologies, including Apex, SOQL, SOSL, Lightning Web Components and Experience Cloud 

• Proficient in building complex Flows and process automation. 

• Strong understanding of Salesforce architecture, data modeling and security. 

• Experience with Salesforce integrations using APIs and middleware tools. 

• Proven ability to design and implement new processes and facilitate user adoption, ensuring AMC staff are well trained in CRM applications and workflows. 

• Experience working with external consultants and vendors, with a focus on building collaborative relationships. 

• Solid understanding of change management principles and experience driving organizational change initiatives. 

• Proficiency in Agile methodologies, with hands-on experience using Jira for project tracking and management. 

• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. 

• Participate in after-hours on-call coverage as needed.  

• Occasionally available nights and weekends to perform upgrades and other work.  

• Ability to see the big picture and problem-solve the root cause, not just the immediate symptom. 

• Experience with gathering business requirements and producing well documented feature requests. 

• Outstanding communication skills, including the ability to communicate between technical and non-technical contributors, and between technical and project teams and senior leadership. 

• Growth mindset. Thrives in an environment full of change. 

• Passion for AMC’s mission. 

• Energized by collaborating across the organization. 

CERTIFICATIONS 

• Salesforce Platform Developer I and II certifications preferred. 

• Salesforce Solution Architect certification is a plus. 

WHAT AMC CAN OFFER YOU 

Salary range:  $95,400 - $128,800 

We are committed to equitable compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process. 

Benefits 

• Health Plan:  Generous employer contributions through Blue Cross Blue Shield Massachusetts with optional vision and dental.   

• Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability.  

• Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.   

• Retirement: Mandatory 403(b) with 4% matching employer contributions and a vesting schedule.  

• Paid Time Off: up to 4 weeks of paid earned time and up to 11 paid company holidays.  

• Other Team Member Perks:   

• 30% discount on AMC Merchandise   

• Free Annual AMC Membership  

• 10 Free nights at AMC locations  

• Educational Assistance  

• Prodeals discounts on equipment & gear and more!  

HOW TO APPLY AT AMC 

Please include a resume and cover letter. No phone calls or agencies please. 

AMC welcomes all qualified candidates to apply, and we invite the full participation of all individuals currently underrepresented in the outdoor community. This includes, but is not limited to, individuals from racially and/or ethnically diverse communities, individuals with disabilities, individuals from LGBTQ+ communities, and individuals who experience intersectionality with one or more of these identities. 

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.