Customer Service Representative

Westpark Communications is a family-owned & operated 24/7 Live Answering Service and Call Center with a friendly environment. We are committed to exceeding our customer's expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers!

Westpark Communications is growing and we are looking for Call Center Customer Service Representatives!

Your main responsibilities will be:

• Answer inbound calls as well as assist customers who have specific requests/inquiries.
• Capturing information and entering data into a computer in a timely manner.
• Operate our customer service database and read relevant call-handling instructions.
• Relay messages and route calls to the appropriate resources.
• Follow up on the calls of the client with clerical duties as well as liaising with other departments.
• Dedicate your work time to providing personalized customer service at the highest level.

Requirements:

• Education: 
  • High School Diploma or GED Equivalent.
• Clearance: 
  • Ability to pass a criminal background check.
• Competencies:
  • Reliable transportation and attendance.
  • Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette.
  • Basic computer navigation skills.
  • Quick and correct typing - ability to create grammatically correct responses without spelling errors.
  • Kind and patient. 
  • Positive attitude and a passion for learning.
  • Have a passion for execution and success.
  • Goal-Oriented and emphasizes accountability for delivering results.
  • Ability to uphold our company values:
    • Quality
    • Teamwork
    • Service
    • Adaptability
    • Integrity
    • Ownership
• Skills/Knowledge:
  • Previous call center experience preferred.
  • Previous customer service experience.
  • Utilities customer service experience preferred. 
  • Medical office setting customer service experience preferred. 

Position Details

• Full-Time in office position.
  • Hybrid position possible - At 90 days of employment, employees may qualify for a Hybrid schedule. Employees must maintain KPI scores and adhere to Attendance Policy to qualify and retain Hybrid position. The work schedule will be 3 days In-Office & 2 Remote if Hybrid position is offered after 90 days of employment.
• Interview process: Interviews will be conducted in a group setting with other candidates.
• Pay:
  • $14.50 - $17.50/hr.
• Training Details
  • The training will be for 2 weeks and will also take place on the weekends.
    • Training will be done in office. 
      • Week 1 – Monday through Friday
      • Week 2 – Monday through Thursday + Saturday or Sunday
• Work Schedule & Requirements
  • Your work schedule availability will be discussed during your live group interview with the hiring manager.
    • 40 hour week shifts will cover anywhere from 6AM to 10PM.
    • It will be 4 weekdays and 1 Saturday or 1 Sunday.
    • Weekends are mandatory.
  • Ability to adhere to the Attendance Policy & maintaining KPI scores high is required.

Benefits:

• Medical, Dental & Vision Insurance.
• 401(k) with company-matched funds.
• Robust Paid Time-Off Package. This includes Mental Health Time-Off.
• Fun, flexible, and casual work environment/culture.
• Top-of-the-line training and development.
• Rewards & Incentives.
• Opportunity for growth!

Westpark Communications provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Westpark Communications complies with applicable state and local laws governing nondiscrimination in employment.