POSITION SUMMARY:

Provides service to customers and their accounts, cross-selling bank products, and complying with bank operations.

ACCOUNTABILITIES:  ***

Paying and Receiving Items:                             50%

• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier’s checks, traveler’s checks, and Savings Bonds; answering questions in person or on the telephone; referring to other bank services.

Balancing cash drawer:                                    20%

• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins, reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to lead teller; maintaining supply of cash and currency.

Sales:                                                               15%

• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs; directing customers to a branch representative.

Other Duties:                                                    15%

• Records transaction by logging cashier’s checks, money orders, pre-loaded cards and other special services; preparing currency transaction reports; recording and filing cashed savings bonds.

• Complies with bank operations and security procedures by participating in all dual-control functions and regulatory compliance; maintaining customer traffic surveys; auditing other tellers’ currency; assisting in certification of proof.

• May be responsible for receptionist duties.

• Contributes to team effort by accomplishing related results as needed.

• Maintains customer confidence and protects bank operations by keeping information confidential.

• Attends mandatory compliance and security sessions.  Monitors daily work for adherence to compliance and security regulations, policies/procedures, and promptly corrects any deficiencies.

***   % is based on average of all positions; some %’s may vary dependent upon the location

COMPETENCIES:

Initiative:

• Exhibits the action of taking the first step such as originating new ideas or ability to think and act without being asked.

Customer Service:

• Exhibits customer focus, acknowledges & listens to customer, and provides friendly, courteous, and efficient service.

Team Skills:

• Works together with a group of people to coordinate and help each other in daily tasks.

Attention to Detail/Accuracy:

• Is careful, exact, and free from mistakes and errors.  Adheres closely to a set of standards.

Verbal/Written Communication Skills:

• Provides information to customers outside the organization, supervisors, co-workers, and subordinates clearly and concisely in writing, by telephone, or through e-mail.

Goal Setting:

• Identifies specific business and personal career goals, plus a process to review accomplishment of goals.

Overall Performance:

• Demonstrates knowledge and understanding of strengths/opportunities for improvement.

ENVIRONMENTAL CONDITIONS:

• Work is performed primarily indoors in an office setting.

PHYSICAL AND MENTAL DEMANDS:

• Position accountabilities are typically performed while standing for most of the day. The position requires occasional lifting to thirty-five pounds.  The physical and mental demands of this position are representative of those that must be met by an employee to successfully perform the essential position accountabilities.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential position and accountabilities.  First Citizens Bank reserves the right to review each requested accommodation and determine if it poses an undue hardship.

KNOWLEDGE, SKILLS AND ABILITIES

• High school graduate or equivalent
• Skill in performing basic mathematical principles (such as addition, subtraction, multiplication, division, decimals) in account transactions.
• Knowledge of the layout and functions of the computer keyboard and ten key adding machine; skill of using the touch system to perform data input.
• Knowledge of and ability to cross-sell FCB products and services to customers-such as the ability to identify customers’ needs, communicate services, explain advantages, and close sales activity.
• Skill in working with the public, presenting a professional image of the bank, and servicing prospective and current customer inquiries, requests, and complaints.