CASHIER PROCESSOR - BOUTIQUE

JOB SUMMARY

The cashier/processor will provide retail store(s) with register operations, exemplary customer service, and other tasks assigned by store management. They may work in the processing area of the store handling a variety of donated goods or on the sales floor stocking shelves and providing customer service. Price and tag items to achieve the highest dollar return and assume responsibility for quality control of donations processed. Understand, support, and positively promote the Mission, Vision and Values of Goodwill Industries and adhere to all Goodwill Industries of Lane and South Coast Counties and Alaska rules, policies, and safety procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform register-opening procedures, including counting and verifying register starting funds.
• Perform opening store tasks, including but not limited to, cleaning, straightening, and stocking glass cases, counters, and cash register areas as needed.
• Perform all register functions accurately. Collect cash, charge payments, make change, and provide receipts to customers.
• Maintain a 50% or greater Round Up average.
• Pack customer purchases in bags or containers.
• Perform register-closing duties, including but not limited to, accurately counting down registers, counting deposits, and processing the supporting detailed paperwork.
• Ensure register tills and deposits are properly secured.
• Assist with customer service in other areas on phones and in person, answer customer’s questions concerning location, price, and use of merchandise.
• Answer phones and make store announcements.
• Pull and stock merchandise as directed. 
• Assist in store cleanup and recovery procedures.

• Remove articles from dressing rooms and return to appropriate area.
• Transport items to and from the sales floor.
• Place items on shelves, in bins, or on racks.
• Face shelves, racks, and /or bins according to display standards.

• Remove old items from display and place in totes or carts, as assigned.
• Provide carry out service, as needed.

• Ensure that quality customer service is provided to all customers, donors, and employees.
• Meet or exceed customer service expectations including mystery shop goal of 93%.
• Meet or exceed daily production goals.
• Maintain merchandising standard as outlined in the Retail Concepts Guide
• Inspect, sort, grade, and assign prices or other actions needed to donated items.
• Maintain high quality and quantity in processing goods to meet or exceed productivity standards.
• Determine salability and assess the value of donations accurately.
• Maintain accurate and consistent prices as outlined in the Price and Tag Guide.
• Prepare items for sale by hanging clothing, cleaning items as needed, and bagging items that need to be kept together.
• Tag, mark, and code items selected for sale according to designated prices and types of merchandise.
• Properly sort discarded donations into appropriate salvage containers.
• Tally amounts of processed items.
• Follow asset protection practices such as greeting customers, enforcing the oversized bag policy, and provide excellent customer service as it relates to loss prevention.
• Complete Daily Assignment Sheet (DAS)
• Other duties as assigned.

JOB EXPECTATIONS

• Provide exemplary customer service.
• Ensure compliance with all company policies, CARF standards, and safety and security regulations.
• Maintain a well-groomed appearance and acceptable dress in compliance with Goodwill’s dress guidelines. (See Handbook policy 172)
• Ability to work in a fast-paced, stressful environment
• Function independently and as part of a team.
• Flexibility in work assignment to adjust to changing production demands.
• Exercise good judgment.
• Report for all regularly scheduled work on time, ready to work. Notify supervisor as soon as possible regarding the need for and expected duration of any absence.
• Must not present a direct threat to the safety and health of oneself, others or to property.
• Must be able to perform essential functions of the Cashier/processor job description with or without accommodation.

QUALIFICATIONS

• Must be 16 years of age or older
• Must have basic math skills to accurately count cash.
• Eligibility to work in the United States. Must provide required documentation.
• Must pass criminal background check and pre-employment drug-screen.
• Must have sufficient command of the English language to effectively communicate with customers, co-workers, and supervisors

EXPERIENCE

Three months cashier or related experience and/or training preferred but not required.

EDUCATION

No minimum education requirement

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS OF WORK REQUIREMENTS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees must occasionally lift 10-25 pounds and/or move up to 50 pounds with assistance.

• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to stand; use hands to feel objects, tools, or controls, and reach with hands and arms, the employee is required to walk and talk and/or hear. 

• Uses telephone, cash register, handheld pricing/tagging machine, paper, pens. 
• DOT Strength Classification: Medium

WORK ENVIRONMENT  

Works indoors in a warehouse or store setting.  May be exposed to dust or other airborne particles. The environment is heated and may or may not be air-conditioned.  The noise level in the work environment is usually loud. 

WORK HOURS

Must be available during store hours, including weekends, evenings, and holidays.

CORE COMPETENCIES

• Respect, Cooperation and Teamwork – Work effectively with others; demonstrate respect for colleagues, employees, leadership, customers/clients, and vendors; and foster a collaborative and positive work environment. Promote and demonstrate inclusive behavior, address employees by their preferred name and/or preferred pronouns. Behave professionally and use business appropriate language. 
• Integrity – Be honest, ethical, and trustworthy in all your actions and interactions. Do the right thing even when no one is watching. Be transparent in your communications and actions. Readily accept responsibility for one’s actions and decisions, hold self and others accountable and exert effort beyond the job requirements. Make decisions based on a strong ethical framework and moral principles. Evaluate the potential impact of your decisions on others. Avoid unethical practices, such as bribery, fraud, or conflicts of interest.
• Customer Service and Communication – Effectively communicate with customers and employees, understand their needs and provide excellent service. Go the extra mile to ensure customer and employee satisfaction. Treat everyone with respect and courtesy. Identify customer issues or concerns and work to find solutions. Collaborate with management to resolve complex issues. Communicate clearly and effectively with others. Practice active listening to understand needs/concerns. Ask clarifying questions, avoid interrupting or making assumptions.    
• Productivity – Manage time, resources and prioritize effectively to achieve goals and objectives accurately and timely. Exercise excellent work habits to effectively perform assigned duties. Hold self and others accountable to staying on task and focus on completing critical task before less important ones. Avoid time-wasting activities and distractions. Develop and maintain an organized workspace. Set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals. Break larger goals into smaller, actionable tasks to achieve overall goals. Embrace the Kaizen philosophy and leverage productivity tools and software to enhance efficiency.
• Adaptability and Dependability – Adjust to change and challenges while consistently delivering reliable results. Willingness to consider new ideas, perspectives and approaches. Embrace change as an opportunity for growth and learning. Adapt to changing circumstances, priorities and environments. Adjust work methods and strategies when faced with unexpected challenges. Maintain a positive attitude. Identify solutions and demonstrate resilience in the face of setbacks or failures. Follow instructions and respond positively to directives. Maintain steady and predictable work performance that meets or exceeds expectations. Demonstrate unwavering commitment to dependability. Be dependable and punctual in reporting for scheduled work. Meet or exceed Goodwill’s Attendance and Punctuality policy and expectations.  
• Initiative, Judgement and Accountability – Take proactive steps to achieve goals, make informed decisions and take responsibility for one’s actions and commitments. Utilize

STAR–Stop, Think, Assess, Respond. Identify opportunities for improvement or innovation and collaborate with management on next steps. Show a willingness to go above and beyond assigned tasks and pro-actively volunteer for new learning or tasks. Make well-informed decisions and seek assistance from management as appropriate. Take ownership of your actions, decisions, and commitments. Be open and honest and communicate clearly and transparently with others. Complete tasks and projects as assigned. Take steps to avoid repeating the same errors. Receptive to feedback and coachable when corrected. Safeguard confidential information and respect others’ privacy. Abide by Goodwill’s confidentiality standards and expectations.  

Safety, Loss Prevention and Asset Protection – Identify and mitigate potential risks, ensure the safety of individuals, protect assets and comply with strategies to prevent loss or damage. Report potential safety hazards and risks in the workplace or environment to management. Foster a safety-conscious culture and encourage employees to report safety concerns and incidents promptly to management. Participate in pre-shift stretches. Wear the required Personal Protective Equipment (PPE), use proper lifting techniques and adhere to Safety-in-Motion (SIM) best practices. Follow all safety laws, rules, regulations and policies. Comply with security measures, such as access controls, cash handling, shopping policy guidelines and best practices to mitigate internal and external theft and protect company assets.  Maintain a clean and efficient workspace and adhere to Kaizen standards. Follows Goodwill’s ALERT (All Loyal Employees Report Theft) program. Attend and engage in required training.