Customer Care Agent - HOQ

Job Summary
This position is responsible for providing exceptional customer service and technical troubleshooting to our customers through effective communication and problem-solving skills. This role involves inbound calling, ensuring that customer inquiries are addressed promptly and accurately.

Duties

• Handle incoming calls from customers, addressing inquiries and providing information about products and troubleshooting issues.
• Maintain accurate records of customer interactions through data entry into the database.
• Collaborate with team members to ensure high-quality client services and resolve any issues that arise.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Adhere to company policies and procedures while maintaining confidentiality of client information

• High School diploma or GED
• 1-3 years experience in a call center or customer service role
• Strong communication skills, both verbal and written, with the ability to articulate information clearly.
• Proficiency in data entry and familiarity with office software applications is preferred
• A positive attitude, strong work ethic, and the ability to work well under pressure are essential for success in this role.

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Fountain Valley, CA 92708 (Required)

Work Location: In person