Minimum Requirements:
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Bachelor's degree in related field preferred or equivalent combination of education and experience.
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Previous supervisory experience in customer service preferred.
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Excellent personal computer skills and experience with standard business software.
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Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
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Demonstrated customer service orientation with the ability to develop and maintain effective relationships across departments and with donors and volunteers.
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Flexibility to support, as needed, the time-sensitive functions of program and/or service activities (such as special events).
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Successful completion of background and Child Abuse and Neglect screening.
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Acquire and maintain the following certifications within 30 days of start date via YMCA, American Red Cross, American Heart Association and American Health and Safety Institute (ASHI): 1. First Aid/CPR /AED (valid 2 years unless otherwise noted)
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Requisite Online Training Modules (completed prior to start date and repeated annually).
Physical Demands:
1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
3. The employee frequently is required to sit and reach, and must be able to move around the work environment.
4. The employee must occasionally lift and/or move up to 10 pounds or more.
5. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
6. The noise level in the work environment is usually moderate.