Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The Administrative Services Coordinator is responsible for greeting and checking-in clients, notifying clinicians of client arrival, scheduling patients' future appointments, organizing daily patient schedules, answering phones, triaging inquiries to appropriate locations, and facilitating clinician and patient administrative needs. Duties will eventually include the preparation of billing information for billing services and obtaining and documenting insurance pre-authorizations and pre-certifications.

RESPONSIBILITIES:

• Operates the main switchboard at the MFC by routing incoming, outgoing, and long-distance calls. Cross-train support staff on switchboard coverage and mail operations.
• Serves as the receptionist for the MFC, greeting and appropriately directing visitors and staff.
• Serves as the primary backup for MFC staff in taking and distributing messages as needed.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains current information on all MFC services to assist Veterans and family members, staff, and the general public in accessing the MFC.
• Serves as back-up to administrative support staff performing tasks such as faxing, preparing documentation for distribution internally or externally, copying, and meeting preparation.
• Serves as mail clerk for the MFC in the sorting and distribution of incoming mail, posting of outgoing mail, and daily mail pick-up and drop-off. Serve as the primary contact for external courier service.
• Retrieves, sorts, and distributes faxes to appropriate staff.
• Maintains daily log of accounts receivable and consumer checks mailed to MFC.
• Supervises shredding requirement and provide training and support to staff as needed.
• Oversee functions of the day shift cleaning patrol
• Assist with insurance coding and claims processing.
• Handle sensitive information with the highest degree of integrity and confidentiality in accordance with HIPAA guidelines.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation

EDUCATION AND EXPERIENCE:

• High School Diploma required. Prior experience within the military community and/or Veteran Administrative organizations preferred.
• Experience in medical or behavioral health settings preferred.
• Bilingual English/Spanish is preferred
• Must be highly organized, detail-oriented, and reliable.
• Excellent written and verbal communication skills
• Possess the ability to handle high-volume telephone calls.
• Must be punctual and present a professional image.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend – up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please