Oasis Grill Supervisor -Centennial Plaza

Supervises all aspects the Front of House operations of the kitchen, including guest services, training, profit and loss. Responsible for the daily operation of this and other assigned venues and all profit centers (i.e., merchandise, bar). That are associated with assigned venues. Ensures a strong focus on Guest service, cost controls, Staff Members, and Venue Operations. Lead and hold Staff Members and Managers accountable to attain hospitality, sales, and profit objectives while consistently maintaining the highest standards of quality food, beverage, service, cleanliness, and sanitation. Responsible for the preparation and maintenance of high scores on all health-related inspections. Must be able to run Room Service and or banquets from assigned venue(s). The Supervisor is responsible for all aspects of assigned venue(s) in alignment with the vision and direction of the Company, brand requirements, and local, state and national regulations. Works as a liaison with the Hotel and any outside 3^rd party housekeeping or cleaning service. Attends periodic meetings and training sessions. Welcomes and greets arriving and departing guests. Proactively provides our guests with personal service and attention that exceeds their expectations. Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.

• To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Responsibilities.
• 2 to 3 years’ experience in a high-volume Food and Beverage environment in a supervisory capacity required; or equivalent combination of education and experience.
• Excellent reading, writing, mathematical and communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Excellent judgment and decision-making abilities.
• Health permit/food safety and Alcohol Awareness. Team Member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local laws and regulations.
• Proven leadership skills, results oriented.
• Able to resolve conflicts guests, supervisor and employee.
• Able to create a diverse and supportive work environment.
• Strong time management skills.
• Must be able to represent the Resort in a positive manner when in public view, public settings, on Social Media or other area or times that could become public knowledge.

Physical Requirements:

• On a continuous basis, stand or sit for long periods of time, intermittently twist to reach equipment or supplies, perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.
• Pushing, pulling and lifting objects from lower to higher positions or moving objects horizontally, from position to position.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Climbing and ascending or descending ladders, stairs, and ramps.
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/ or up to 30 pounds of force frequently.
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.
• The duties of this position are primarily performed in a climate-controlled environment with frequent exposure to smoke or loud noise, sun and outdoor elements.
• Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• May be required to work, in a changing indoor and outdoor environment, such as bright sunlight, noise, wind, rain, cold, snow, heat, smoke etc.
• Must be able to convey information and ideas clearly.
• May be asked to join and/or attend Association, Convention Visitor Bureau, and tourism meetings to represent the Resort and the General Manager.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers, guest, and members.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.