Seasonal Sales & Service Specialist

• 30%-40% employee discount on plants and product
• Remote Work Option Available
• Flexible Scheduling
• Part-time and Full-time positions available
• Fun company culture and the best co-workers!

We have seasonal openings in our Call Center located in Burlington, VT (remote work option available!)

We are looking for seasonal SALES & SERVICE SPECIALISTS to provide exceptional customer service to our customers both over the phone and through e-mail.  We are seeking reliable & quick learners who are enthusiastic, outgoing, upbeat, flexible, computer savvy, team-oriented and who will thrive in a busy contact center.  Not a plant expert? Not a problem!

We offer flexible part time schedules including shorter and longer shifts, a tremendous employee discount, and the best co-workers around. Positions available now!  

Here’s a snapshot of what you’ll do: 

• You’ll master our online order entry system.  You will navigate quickly and accurately through multiple screens to enter address, product and billing information while talking to a customer on the phone or responding to customer e-mails.
• We expect our sales team to engage in conversation with our customers to determine their needs and make relevant product suggestions.
• You will take incoming customer service calls.  During these calls, you’ll address inquiries with patience and empathy by directly resolving the issue or escalating to a more experienced Specialist.
• This is a sedentary job. You’ll spend the majority of your time sitting down.

QUALIFICATIONS:

To succeed as a Seasonal Sales and Service Specialist, you must:

• Have average to strong computer experience
• Have strong written, verbal and negotiation skills
• Be professional, caring and confident on each phone call
• Be willing to implement coaching feedback, and be committed to consistent improvement
• Have excellent attendance

Things you should know:

• You must be able to attend all of the mandatory training you’re scheduled for, including an initial 3-day on-site training.
• After the initial training, we will schedule you based on your availability within our requirements as follows:
  • You must be able to work 2-3 Saturdays per month.
  • You must be available for 20 hours or more each week, and a minimum of 4 hours per scheduled shift.
  • Hours are not guaranteed. Your schedule will fluctuate based on forecasted work volumes.
• All calls are recorded for quality assurance. Your calls will be monitored for coaching purposes.