Assistant Site Leader is responsible for assisting the Site Leader with day-to-day operations of the business, attaining sales/profit goals, training, and sustaining staff while maintaining company values, policies, culture, and brand standards at all times. Assistant Site Leaders use their leadership and adherence to company principles, values, and policies to deliver high levels of customer service. This position is eligible for cash and digital tips.
Responsibilities
- Work directly with the Site leader to oversee the operation of the car wash.
- Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
- Assist with the coaching, training, and development of new and existing staff.
- Ensuring the right thing is done at all times for our customers and fellow teammates
- Lead the team in absence of the Site Leader.
- Provide excellent customer service at all times to ensure guest satisfaction.
- Assist in the overall site operations, production, labor, and profitability.
- Follow all procedural, operational, and safety guidelines.
- Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms)
- Ensure all equipment and mechanicals are working to their optimum capability.
- Address any equipment or mechanical issue immediately.
- Drive sales, memberships, loyalty programs.
- Respond to/relieve congested areas due to fluctuations in business flow.
- Maintain overall site appearance/equipment /Brand Standards.
- Ensuring the right thing is done at all times for our customers and fellow teammates.
Duties
- Safety Adherence
- Team Presentation
- Site Presentation
- Key Holder
- Cash Handling
- 1 on 1 Coaching
- R.O.Es
- Pre Shift Meetings
- Process Implementation
- Incident Claim Follow Up
- Chemical Inventory Management
- Quality Control
- Tier 2 Mechanical Solutions
- Assistant Site Leader Assessments
