Case Aide

Join a Winning Team at One of Colorado's Best Workplaces!
 
The Resource Exchange (TRE)
At TRE, we don't just provide services – we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado’s top employers for five consecutive years. But don't just take our word for it:
"The standard of work and the culture of providing excellent service is something I’m proud to be a part of." Current TRE Staff Member, November 2024
 
Why TRE is the Place for You:
• Make an Impact: Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.
• Work with Purpose: As part of a dedicated team, you’ll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.
• Enjoy a Positive Work Environment: Join a culture that’s consistently recognized as one of the Best Workplaces in Colorado.
Who We Are:
At The Resource Exchange, we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration.
What We Offer:
• Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends
• True Flexibility: Flexible work schedules to fit your life (yes, we really mean it!).
• Half-Day Fridays: Start your weekends early, every week!
• Generous Time Off: Paid Time Off with your birthday off, paid holidays, and time to celebrate what matters most to you.
• Public Student Loan Forgiveness: We're invested in your future.
• Volunteer Opportunities: Paid time off to give back to the community.
• Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.
Come thrive with us! At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference.
Ready to join one of Colorado’s Best Workplaces? Apply today!

The Resource Exchange

Position Title: Case Aide

Department: Navigation and Quality

Reports to: Program Support Supervisor

FLSA: Non-exempt

Supervisor responsibilities: Program Support Supervisor

Starting Range: $18.20 - $18.90

Benefits offered: Health, dental, vision, life, disability, 401K, and other supplemental insurance options.

General Description:

Provide coordination of services to persons with disabilities through administrative support functions for the entire organization. 

Essential Duties/Responsibilities:

1. Provide a courteous, professional contact for the site. Refer calls to appropriate agencies, if needed. Use discretion in screening all calls.
2. Process correspondence, mail, and information in a timely manner (within 48 hours) ensuring distribution to all necessary departments.
3. Professionally type letters for the Navigation and Quality and Service Coordination teams and distribute as needed and requested.
4. Send termination Notices according to regulation.
5. Accurately complete tracking of work processed for use by Service Coordination staff. 
6. Provide support to the Service Coordination and Navigation and Quality Directors as requested. 
7. Create forms in “user-friendly” formats and ensure location ease on the F drive. 
8. Assist leadership with the Support Intensity Scale, Referrals and Long-Term Home Health processes as requested. 
9. Maintain and care for office equipment and computers. Understand basics of how each machine works. 
10. Coordinate meetings and meeting arrangements as needed. This includes scheduling, room set up and facilitation assistance as requested. Take and distribute minutes as requested. 
11. Plan, arrange, and coordinate community projects, team development and other activities as needed.
12. Prepare Check Requests following Finance Department policies, procedures, and deadlines. Review check requests completed for accuracy. Ensure proper coding so that funds are taken from appropriate accounts, obtain needed signatures and process check requests.
13. Assist Navigation and Quality and Service Coordination with data entry and mailing/faxing/emailing of person in services forms.
14. Assist with assembly of annual Service Plan packets for Service Coordinator’s to ensure current information is always present.
15. Provide coverage for the front desk as requested (after hours may apply on occasion). 
16. Maintain persons in services master files (Electronic Health Records). 
17. Order office supplies for the case management team. 
18. Remain knowledgeable and current of DDD Rules and Regulations, Program Quality Standards, expectations and best practices including CCMS, Benefits Utilization System (BUS), etc.
19. Remain knowledgeable on supply orders and processes.

Other Duties/Responsibilities:

1. Participate in professional opportunities (committees, workshops, conferences, journal readings) based on personal professional development plan.
2. Other duties as assigned.
3. Presence at worksite during customary work hours is essential.
4. Assist with special projects as requested

Job Qualifications:

Knowledge, Skills and Abilities:

Minimum: Three (3) years’ experience as an administrative assistant, document control, customer relations and contact with public.

Preferred: Five (5) years’ experience as an administrative assistant.

Education and Experience Requirements: 

Minimum:  High School graduate or equivalent, type 50 wpm, word processing, database management, spreadsheets, punctuation, grammar, and spelling; letter and report composition, office practices and procedures, record-keeping systems, office machines and their uses. Professional demeanor, ability to prioritize and accomplish multiple tasks, and ability to proactively negotiate difficult situations with tact and diplomacy. Possession of excellent oral and written communication skills is essential.

Preferred:  College level coursework in business administration, human services, or communications. Creativity is a plus.

Material and Equipment Directly Used:  Computers, Printers, Copy Machines, Surface Pro/tablets, Cell phones, etc.

Working Environment/Physical Activities:  Office and Community Sites.  Moderate physical activity required.  Frequent sitting and standing. (Provides ADA accommodations at the request of the employee.)

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job.  Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.

The Resource Exchange is committed to affording an equal employment opportunity to qualified individuals regardless of their race, color, religion, national origin, sex, sexual orientation, gender expression, gender identity, age, height, weight, disability status, veteran status, military obligations, and marital status. We are also committed to conforming with the content and spirit of applicable Equal Opportunity and Affirmative Action laws and regulations. This policy applies to recruiting, hiring, training, education, promotion, compensation, benefits, termination, and all other privileges, terms, and conditions of employment.