NWS - Food Service Cashier

SUMMARY
This is general food service work involving the preparation, presentation and serving of food. Performs cashiering duties including cash transactions, verifying banks, accurately giving change, counting cash receipts and filling out cash reports. Maintains sanitation standards in the preparation, service and dining room facilities. Cashiers are the last associate to interact with customers and ensure our guests leave the servery “Happy”. Our cashiers have been empowered to credit or comp meals in order the keep our clientele feeling they have received the best service available. Cashiers know the “if you see a problem, you own it” rule and act accordingly.

ESSENTIAL DUTIES AND RESPONSIBILITIES 
Carefully enters all sales into the cash register to ensure that all purchases are accurately recorded
Makes change, accepts checks, adds value to debit cards, and issues receipts to customers
Responsible for all assigned change funds and cash receipts ensuring that cash drawer is in compliance with overage/shortage standards
Able to perform arithmetic operations involving all United States monetary units (add, subtract, multiply, divide). Must be able to differentiate between monetary units
Must have the ability to observe customer purchase in the café line and to differentiate between standard portions.
Follow standard procedures for issuing cash refunds
Must assure compliance with company service standards, and company inventory and cash control procedures.
Performs sales transactions in a reasonable and timely fashion
Follows procedures for the proper set-up and clean up of dining center serving lines
Maintains work area, equipment, and dining facility in a clean and presentable manner
May be required to replenish condiments, beverages and general supplies while maintaining cleanliness of service area
Other duties may be assigned.

FOOD SAFETY/SANITATION
Responsible for ensuring proper presentation, portion control, and maintenance of proper serving temperatures – follows HACCP standards
Maintains sanitation and orderliness of all equipment, supplies and utensils within work area
Handles foods items appropriately during preparation
Ensures proper food preparation by utilizing approved recipes and in following prescribed production standards
Keeps display equipment clean and free of debris during meal service as assigned
Cleans equipment, as assigned and in a timely fashion
Cleans workstation thoroughly before leaving the area for other assignments

CUSTOMER SERVICE
Represents company in a courteous, efficient, and friendly manner is all customer and employee interactions
Interacts with customers in a manner to ensure customer satisfaction
Greets customers courteously
Serves customers quickly, Does not allow back-ups or snags in serving lines
Serves customer food and beverage orders quickly, in proper portions, in a courteous demeanor
Demonstrates a complete understanding of daily menu items and explains same to customers accurately
Relays relevant comments from customers directly to supervisors
Interact with customers and resolves customer complaints in a friendly and service oriented manner
Consistently exhibits the ability to keep up with peak cafeteria hours and does so calmly, accurately and efficiently
Checks to ensure that all display foods are merchandised attractively per standards
Serve food neatly and attractively per standard

PHYSICAL SAFETY
Ensures corporate and OSHA safety standards are followed
Follows principles of sanitation and safety in handling food and equipment
Cleans up spills in the servey, dining area, his/her own work area immediately.

CORPORATE STANDARDS
Completes shift work, as assigned, in a timely and thorough manner in accordance with department standards
Informs chef, supervisor, in a timely manner when supplies are low
Follows and observes all company policies and procedures
Follows company standards for attendance and punctuality
Maintains professional appearance at all times, clean and well groomed in accordance with company standards
Develops a positive working relationship with fellow workers and customers and avoids conflict
Attends C.H.A.T. and all other training sessions
Assist other functions as needed

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to rate, ratio, and percent and to draw and interpret bar graphs.

LANGUAGE SKILLS
Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to speak simple sentences.

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to
25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

EDUCATION AND/OR EXPERIENCE
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

WORK ENVIRONMENT 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions and moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, and vibration. The noise level in the work environment is usually very loud.

All employees are responsible for maintaining a hazard free environment for themselves and our customers. All employees are required to wear personal protective equipment (goggles or eyewear, gloves and aprons) when handling chemicals or other hazardous substance or when assisting in first aid.

Employees may be required to use certain mechanical, electric, sharp, heat producing, and other potentially dangerous equipment while performing job responsibilities. Employees will be instructed in the proper use, function and maintenance of all kitchen related equipment. See your supervisor for specific training procedures.

DISCLAIMER 
This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments.

By submitting an application I acknowledge that I have read and understand the above job description and can perform the essential functions of the job with or without reasonable accommodation. In the event I need future reasonable accommodation(s) it is my responsibility to submit that request in writing to management for review.