Service Coordinator Associate

MISSION STATEMENT: Together, we create a warm and welcoming community enriching the lives of those we support.

POSITION DESCRIPTION: Service Coordinator Associate

RESPONSIBLE TO: Director of Program Services

POSITIONS SUPERVISED: None

DESCRIPTION: This is an associate level position which requires handling routine office tasks like scheduling, data management, maintaining records, managing files, preparing documents/materials for meetings, handling correspondence and communication while supporting the department's daily operations and activities. 

This includes, but is not limited to, assisting in the development and implementation of individualized service plans, maintaining accurate and up-to-date records and files, coordinating with other service providers and case managers, facilitating communication between providers, monitoring progress and reporting updates or changes to the Service Coordinator, participating in team meetings and performing other administrative tasks such as scheduling meetings and managing correspondence.

RESPONSIBILITIES:

• Responsible for ensuring that the office is organized and that daily tasks are completed efficiently.
• Provide administrative support such as data entry, filing, and document preparation.
• Monitor person served progress, individual support plans and report updates to the Service Coordinator
• Prepare reports and documentation for case reviews and audits
• Review all incident reports (medical, behavioral, critical) and ensure appropriate follow up.
• Complete required documentation of services, including input of data, reports, and plans into Therap.
• Participate and monitor Human Rights Committee (HRC) and Behavioral Intervention Committee (BIC) reviews as appropriate.
• Coordinate assessments with people supported and/or coordinate Direct Support Professional’s to complete assessments as requested by the Conflict Free Case Manager (CFCM).
• Participate in ISP meetings to assist in development of a comprehensive person-centered plan.
• Update ISP Programs.
• Ensure appropriate persons are notified regarding change in condition, behavior, treatment, or service plans.
• Gather documentation and prepare SMART Reviews.
• Ensure all necessary federal, state and agency forms are completed (ex. EA240; Housing; Social Security; Therap updates (IDF), etc.).
• ICAP Preparation/Completion as needed.
• NCI, CQL, ARSD Survey/Preparation as needed.
• Ensure adherence to confidentiality and privacy policies; handle sensitive information
• Willing to take on extra administrative tasks as and when required by colleagues and managers.
• Other duties as assigned by supervisor.

REQUIREMENTS: 

            The following actions are performed frequently:

Lifting >10 lbs., see, sit, stand, reach, handle, finger (pinch-type activity), repetitive movement, talk and hear.

The following actions are performed occasionally:

                        Kneel, crouch, walk, lift>25 lbs., push, pull, bend, carry and balance.

The following actions are performed seldom:

                        Lifting>50 lbs.

Strong Communication and Interpersonal Skills: The ability to interact effectively with people served, Service Coordinators, Conflict Free Case Managers, Managers, Directors and other staff members. 

Organizational Skills: Keeping track of schedules, files, and records efficiently. Ability to manage multiple projects and tasks simultaneously and provide timely response.

Computer Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook), as well as specialized case management software and other technology.

Attention to Detail: Accurately recording information and preparing documents. Gathering and reporting details from a variety of sources.

Ability to Work Independently and as Part of a Team: Taking initiative while also collaborating with others. Ability to work closely with diverse groups of people in a team environment.

Qualified candidates will possess a Bachelor’s Degree or equivalent in human services, social work, sociology, or psychology, and 1 year of experience working in a similar role preferred.  Work experience may be substituted for education.