Position Overview
The Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in Nyle Maxwell of Killeen as a care-giver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while turning Customers into "raving fans."
Who Would I Interact With?
This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few.
What are the day-to-day responsibilities?
- Setting, confirming and preparing for appointments with customers to expedite their service experience
- Greeting customers in a timely and friendly manner
- Determining vehicle needs based on customer information and a vehicle walk-around
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency including cost and time estimates
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
- Creating a great vehicle delivery experience for the Customer
- Following up with Customers to ensure satisfaction
- Setting and achieving targeted sales goals
- Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
- Providing an exceptional customer experience to drive loyalty
What are the requirements for this job?
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Ability to thrive in a fast-paced environment with many priorities
- Prior sales experience
- Demonstrated communication and interpersonal skills
- Organization and follow-up skills
- Experience and desire to work with technology
Additional Requirements:
Applicant must have excellent communication skills.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug screen, and have a valid driver's license.
