Business License Supervisor

Position Summary: 

The Business License Supervisor supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves and processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; and acts as a liaison between employees.

Essential Duties and Responsibilities: 

• Oversee the daily operations of the Business License Division, including annual renewals and online transactions.
• Supervises staff to include prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment, assigning, planning, and reviewing work, evaluating performance, and completing performance evaluations.
• Organizes, prioritizes, and assigns work; prioritizes and schedules work activities to meet objectives.
• Facilitates staff training; Develops and implements operational procedures for the Business License Division. 
• Establish schedules and methods for providing business license and revenue services, identify resource needs, and allocate resources accordingly.
• Reconcile and balance all receipts made by customers, prepare journal vouchers to correct data entry errors, and verify cash receipt general ledger entries.
• Ensure accurate processing of all business and other licenses by staying current on city ordinances and other relevant codes and regulations.
• Advise staff of applicable changes and participate in the development and implementation of goals, objectives, policies, and procedures.
• Respond to and resolve difficult and sensitive customer inquiries and complaints.
• Supervises customer service functions
• Ensures staff is properly trained to assist the public in completing applications and other forms and to respond to questions/complaints.
• Researches, compiles and prepares reports; analyzes data and makes recommendations.
• serves on committees; and submits all mandated reports to regulatory agencies or others as required.
• Performs other duties as assigned.

Additional Duties and Responsibilities:

These duties are typical for this classification.  Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.  In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.

Minimum Qualifications

• Preferred candidates should have two years of progressively responsible experience in business license processing, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Strong knowledge of business licensing processes and regulations.
• Excellent communication and interpersonal skills.
• Ability to supervise and train staff.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to work independently and as part of a team.
• Possession of a valid Georgia Class C driver’s license.

Knowledge, Skills, and Abilities

• Basic knowledge of the practices and procedures involved in law enforcement record keeping and confidentiality.
• Knowledge of City policies, procedures, codes, ordinances and applicable State, federal, and Local laws.
• Knowledge of GCIC rules and regulations.
• Knowledge of modern office practices, methods, equipment, and standard clerical procedures.
• Knowledge of basic bookkeeping practices.
• Knowledge of basic math and accounting practices.
• Knowledge of appropriate contacts for related police and court issues.
• Skill in operating a computer and entering data into a database.
• Ability to operate GCIC to run criminal and driving history reports.
• Ability to read and comprehend various technical reports and legal terminology.
• Ability to handle confidential information.
• Ability to handle stressful situations.
• Ability to communicate with confrontational people.
• Ability to maintain accurate records.
• Ability to type and enter data correctly.
• Ability to maintain accurate and complete records.
• Ability to prepare monthly reports.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to establish and maintain positive working relationships with those contacted in the course of work.
• Ability to effectively supervise other employees.
• Skill at effectively resolving interpersonal conflict and interacting with emotionally distraught, angry, or hostile individuals.
• Ability to organize and prioritize work and appropriately schedule court activities.

Preferred Qualifications

• Associate degree in Public Administration, Business Administration or related field. 
• Computers and peripheral equipment.
• Designated software applications.
• Telephones, copiers, and other office equipment.